P&Oオペレーションズサービスリッド/ Lead P&O Ops Service

A foreign pharmaceutical company is looking for a Lead P&O Ops Service. The selected applicant will lead end-to-end P&O Operations, ensuring service excellence, compliance, operational stability, and a seamless employee experience. This is a hybrid role.

Responsibilities:

• Lead the P&O Operations strategy and service delivery model for Japan
• Translate global and regional priorities into effective country execution
• Drive operational excellence through standardisation, automation, continuous improvement, and a strong service-oriented culture
• Represent P&O Service Delivery in country leadership and governance forums
• Ensure delivery of services in line with SLAs, KPIs, compliance requirements, and global standards
• Monitor and improve operational performance, employee experience, and service quality
• Ensure compliance with Japanese labour, payroll, tax, benefits, and data privacy regulations
• Lead audits, risk management, controls, issue resolution, and operational readiness for organisational and system changes
• Lead governance and performance management of external service providers
• Drive vendor accountability, service improvement, cost optimisation, and risk mitigation
• Partner with Country P&O, Finance, Legal, Compliance, Procurement, D&T, and business leaders to ensure effective service delivery and governance
• Lead operational transformation and process improvement initiatives
• Drive adoption and optimisation of Workday, ServiceNow, payroll platforms, automation, AI-enabled solutions, and self-service capabilities
• Support global harmonisation efforts while enhancing efficiency, compliance, and employee experience
• Manage budgets, workforce planning, and resource allocation to meet operational and business priorities
• Drive productivity, efficiency, and cost optimisation initiatives while supporting future operating model requirements
• Lead, coach, and develop a high-performing P&O Operations team
• Foster a culture of accountability, collaboration, innovation, continuous improvement, and employee engagement
• Drive talent development, succession planning, and capability building

Requirements:

• Bachelor's degree or above in HR, Business, Finance, or a related field (advanced degree or HR certification is preferred)
• More than 10 years of HR Operations, Payroll, Shared Services, or Service Delivery experience
• More than 5 years of people leadership in multinational or matrix environments
• Experience leading operational transformations and managing outsourced service providers
• Experience working across global, cross-cultural organisations
• Strong expertise in Payroll, Time Management, H2R, Benefits, and HR Service Delivery
• Deep understanding of Japanese employment, payroll, tax, and benefits regulations
• Strong stakeholder management and influencing skills
• Fluent in Japanese and English

About the Company:

A thriving pharmaceutical company that contributes to the well-being of communities and patients and remains committed to providing a dynamic work environment defined by professionalism and expertise. They are a global leader in generic pharmaceuticals and develop, manufacture, and distribute a broad range of affordable products to customers throughout all regions of the globe.

Keywords:

業務, 給与計算, 人事, 製薬, 外資系

Job Ref: CXLN57