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Let our industry specialists listen to your aspirations and present your story to the organisations in Japan that fit you the best as we collaborate to write the next chapter of your successful career.

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Accounting & finance Explore your full potential with roles where you're more than just a number. Automotive Take your pick from the latest roles across the automotive industry in Japan. Banking & financial services Let us help match you with roles at the most coveted organisations. Chemical Explore new opportunities in the chemical industry. Digital Level up your career by working in a cutting edge digital role. Energy & infrastructure Let us help match you with roles at the most coveted firms. Healthcare, medical & pharmaceutical Explore a new chapter in the healthcare, medical and pharmaceutical sectors. Human resources Secure a role where you’re empowered to help people be the best they can be. Industrial & electrical Build a career within an organisation of the forefront of national progress. Legal, compliance & risk Take your pick from Japan's most prestigious in-house and legal firm roles. M&A advisory & consulting Connect with employers where your expertise in advisory and consulting is seen and valued. Marketing Play an instrumental part in the story of leading brands and employers. Retail Discover a new chapter in the world of retail as we help you find the ideal sales professional role that suits your unique talents and ambitions. Sales Not all sales professionals and roles are the same, let us help you find the right one for you. Secretarial & business support Connect with employers where your administration skills are seen and valued. Supply chain & procurement Making things better, smoother, faster. That's were you come in to make a difference. Tax & assurance Connect with employers where your tax & assurance expertise is seen and valued. Technology & transformation Level up your career by working on cutting edge projects and technology in Japan.
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Together, we’ll map out career-defining, life-changing pathways to achieve your career ambitions. Browse our range of services, advice, and resources.

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Career advice Insights to help you progress your professional story. Submit your CV Let us help you write the next chapter in your career. Tell us you story today. International career management We help returnees find meaningful career opportunities back home. We understand how to leverage your international experience and skills in the Japanese job market, ensuring a smooth transition as you restart your career in Japan. Refer your friend Refer a friend and get rewarded. Salary calculator Benchmark your salary and explore the hiring trends in your industry. Our expertise Need advice or more information about a specific industry or role? No worries. Our specialist teams at Robert Walters Japan have you covered. Find jobs Our industry specialists will listen to your aspirations and share your story with the most prestigious organisations in Japan. Together, let’s write the next chapter of your career.
Career Advice Leading teams through change: 7 mistakes new leaders make (and how to avoid them)
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Services

Japan's leading employers trust us to deliver talent solutions tailored to their exact requirements. 

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Insights

Whether you’re seeking to hire talent or seeking a new career move for yourself, we have the latest facts, trends and inspiration you need.

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E-guides and whitepapers Get access to the latest expert research, reports and insights. Podcasts Access our Powering Potential podcast series to hear from business leaders and recruitment experts. Career advice Guiding you on your career journey. Hiring advice Resources and advice to get the best out of your workforce. Webinars Watch industry workforce leaders exchange ideas and reveal new trends. Salary survey Get the most comprehensive overview of salaries and hiring trends in your industry from the Robert Walters Salary Survey. Monthly market updates Stay updated on Japan's job market trends, hiring practices, and global company insights.
Hiring Advice How to interview well and hire the best people
Hiring Advice Nearshore vs Offshore Outsourcing: A Strategic Guide for Leaders Expanding into Asia
Hiring Advice Why salary benchmarking is important
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About Robert Walters Japan

For us, recruitment is more than just a job. We understand that behind every opportunity is the chance to make a difference to people’s lives

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Our story Learn more about our history and who we are. Investors Access the latest investor news from Robert Walters. Partnerships Partnerships with purpose. Learn more about the people and organisations we partner with. Equity, diversity & inclusion It starts from within. Learn how our workplace promotes inclusion, diversity and respect for all. Our client and candidate stories Read more about how we champoin the stories of our candidates, clients. ESG and corporate responsibility Learn more about our ESG commitments and how we are helping people and planet. FAQs Check out frequently asked questions regarding your account.

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Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters Japan.

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Contact Us

Truly global and proudly local. Speak to us today on your recruitment needs.

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Offices

Submit your CV Looking to hire
Jobs

Let our industry specialists listen to your aspirations and present your story to the organisations in Japan that fit you the best as we collaborate to write the next chapter of your successful career.

See all jobs
Candidates

Together, we’ll map out career-defining, life-changing pathways to achieve your career ambitions. Browse our range of services, advice, and resources.

Learn more
Career Advice Leading teams through change: 7 mistakes new leaders make (and how to avoid them)
Career Advice How to answer "what are your weaknesses?" in a job interview
Career Advice Second interview questions: what to expect and how to prepare
Services

Japan's leading employers trust us to deliver talent solutions tailored to their exact requirements. 

Browse our range of services

Recruitment

Outsourcing

Talent advisory

Insights

Whether you’re seeking to hire talent or seeking a new career move for yourself, we have the latest facts, trends and inspiration you need.

See all resources
Hiring Advice How to interview well and hire the best people
Hiring Advice Nearshore vs Offshore Outsourcing: A Strategic Guide for Leaders Expanding into Asia
Hiring Advice Why salary benchmarking is important
About Robert Walters Japan

For us, recruitment is more than just a job. We understand that behind every opportunity is the chance to make a difference to people’s lives

Learn more

Work for us

Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters Japan.

Learn more
Contact Us

Truly global and proudly local. Speak to us today on your recruitment needs.

Get in touch

Offices

Our locations

Submit your CV Looking to hire

Customer Service Jobs

We recruit procurement and supply chain professionals for both permanent and contract positions across Japan, particularly in major business centers like Tokyo and Osaka. Our strong relationships span multinational corporations, large domestic enterprises, and small-to-medium businesses within the commerce and industry sector. We also support recruitment for the public sector. We offer a wide range of roles for individuals based in Japan with business-level or higher Japanese language proficiency.

Jobs

カスタマーサクセス担当// Customer Success

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Salary: ¥5,000,000 - ¥7,000,000 per annum

Location: Tokyo

Date Posted: 10 July 2026

サイバーセキュリティ専門企業にて、カスタマーサクセス担当の募集です。サービスをご導入頂いたユーザー様と、ベンダーである海外企業との結節点となり、LTVの最大化に努めていただきます。週2日のリモートワークが可能です。
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Head of Customer Service

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Salary: ¥10,000,000 - ¥20,000,000 per annum

Location: Tokyo

Date Posted: 8 July 2026

A global life science company is looking for a Head of Customer Service. The selected candidate will lead the Japan Customer Service organisation, develop customer service strategies, enhance customer experience, and drive operational excellence across customer support channels. This is a hybrid setup role.
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カスタマーサービスエキスパート// Customer Service Functional Expert

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Salary: ¥5,800,000 - ¥7,300,000 per annum

Location: Kanagawa

Date Posted: 30 June 2026

ペットフードの輸入と販売を行う企業にて、カスタマーサービスエキスパートの募集です。製品の出荷・配送における受注から請求までの業務プロセス改善やシステム運用をリードし、事業成長と顧客満足度向上に貢献していただきます。初級レベルの英語力をお持ちの方はご活躍いただけます。
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クライアントサービスアドバイザー/ Client Services Advisor

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Salary: Negotiable based on experience

Location: Tokyo

Date Posted: 25 June 2026

An international luxury fashion organisation is seeking a Client Services Advisor. The selected candidate will deliver luxury-standard customer service, manage omni-channel order support, and build strong customer relationships to enhance retention and sales performance.
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カスタマーサポートリード/ Lead Customer Support

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Salary: ¥10,000,000 - ¥12,000,000 per annum

Location: Tokyo

Date Posted: 25 June 2026

A global technology and industrial solutions company is looking for a Lead Customer Support. The selected candidate will lead customer-facing processes across APAC, drive cross-functional improvements, enhance customer satisfaction, and ensure effective execution of customer support strategies and operational reviews.
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カスタマーサクセスアソシエイト// Customer Success Associate

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Salary: ¥6,000,000 - ¥8,000,000 per annum

Location: Tokyo

Date Posted: 24 June 2026

ロボットプラットフォーム開発企業にてカスタマーサクセスアソシエイトの募集です。主に稼働データや生産性データの集計、月次・週次の定期レポート作成・送付、顧客向けヘルプセンターの更新・メンテナンスなどを行っていただきます。法人顧客との折衝経験をお持ちの方にご活躍いただけます。
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カスタマーエクスペリエンスディレクター/ Customer Experience Director

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Salary: ¥10,000,000 - ¥16,000,000 per annum

Location: Tokyo

Date Posted: 23 June 2026

A multinational service solutions company is looking for a Customer Experience Director. The selected candidate will lead customer experience strategy, optimise customer journeys, oversee claim-related operations, and drive continuous improvement across customer-facing and back-office functions.
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カスタマーサービスプランナー/ Customer Service Planner

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Salary: ¥5,000,000 - ¥7,000,000 per annum

Location: Tokyo

Date Posted: 22 June 2026

A multinational consumer goods company is looking for a Customer Service Planner. The selected candidate will drive operational excellence across registration, payment, and order processes while leading payment strategy, fraud prevention, and vendor management initiatives to enhance customer experience and business performance.
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カスタマーオペレーションズアナリスト/ Customer Operations Analyst

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Salary: ¥4,000,000 - ¥6,000,000 per annum

Location: Tokyo

Date Posted: 19 June 2026

A global semiconductor manufacturer is seeking a Customer Operations Analyst. The successful candidate will optimise customer supply chains and strengthen business relationships to enhance overall operational performance.
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カスタマーサービス/ Client Service

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Salary: ¥4,000,000 - ¥5,500,000 per annum

Location: Tokyo

Date Posted: 19 June 2026

A multinational healthcare and security services organisation is seeking a Client Service professional. The selected candidate will manage client requests, onboarding, training, and ongoing service delivery while ensuring high levels of client satisfaction and cross-functional coordination.
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