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Accounting & finance Explore your full potential with roles where you're more than just a number. Automotive Take your pick from the latest roles across the automotive industry in Japan. Banking & financial services Let us help match you with roles at the most coveted organisations. Chemical Explore new opportunities in the chemical industry. Digital Level up your career by working in a cutting edge digital role. Energy & infrastructure Let us help match you with roles at the most coveted firms. Healthcare, medical & pharmaceutical Explore a new chapter in the healthcare, medical and pharmaceutical sectors. Human resources Secure a role where you’re empowered to help people be the best they can be. Industrial & electrical Build a career within an organisation of the forefront of national progress. Legal, compliance & risk Take your pick from Japan's most prestigious in-house and legal firm roles. M&A advisory & consulting Connect with employers where your expertise in advisory and consulting is seen and valued. Marketing Play an instrumental part in the story of leading brands and employers. Retail Discover a new chapter in the world of retail as we help you find the ideal sales professional role that suits your unique talents and ambitions. Sales Not all sales professionals and roles are the same, let us help you find the right one for you. Secretarial & business support Connect with employers where your administration skills are seen and valued. Supply chain & procurement Making things better, smoother, faster. That's were you come in to make a difference. Tax & assurance Connect with employers where your tax & assurance expertise is seen and valued. Technology & transformation Level up your career by working on cutting edge projects and technology in Japan.
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Career advice Insights to help you progress your professional story. Submit your CV Let us help you write the next chapter in your career. Tell us you story today. International career management We help returnees find meaningful career opportunities back home. We understand how to leverage your international experience and skills in the Japanese job market, ensuring a smooth transition as you restart your career in Japan. Refer your friend Refer a friend and get rewarded. Salary calculator Benchmark your salary and explore the hiring trends in your industry. Our expertise Need advice or more information about a specific industry or role? No worries. Our specialist teams at Robert Walters Japan have you covered. Find jobs Our industry specialists will listen to your aspirations and share your story with the most prestigious organisations in Japan. Together, let’s write the next chapter of your career.
Career Advice How to respond to an interview request (email examples)
Career Advice How to negotiate a salary offer: tips, examples, and advice
Career Advice Why should we hire you? Example interview answers and expert tips
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Japan's leading employers trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources

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Hiring Advice AI in Recruitment: Practical Tools Transforming Hiring in 2025
Hiring Advice APAC’s Contingent Workforce: Growth Trends and Challenges
Hiring Advice AI Readiness: How AI is redefining the workplace
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About Robert Walters Japan

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Our story Learn more about our history and who we are. Investors Access the latest investor news from Robert Walters. Partnerships Partnerships with purpose. Learn more about the people and organisations we partner with. Equity, diversity & inclusion It starts from within. Learn how our workplace promotes inclusion, diversity and respect for all. Our client and candidate stories Read more about how we champoin the stories of our candidates, clients. ESG and corporate responsibility Learn more about our ESG commitments and how we are helping people and planet. FAQs Check out frequently asked questions regarding your account.

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Submit your CV Looking to hire
Jobs

Let our industry specialists listen to your aspirations and present your story to the organisations in Japan that fit you the best as we collaborate to write the next chapter of your successful career.

See all jobs
Candidates

Together, we’ll map out career-defining, life-changing pathways to achieve your career ambitions. Browse our range of services, advice, and resources.

Learn more
Career Advice How to respond to an interview request (email examples)
Career Advice How to negotiate a salary offer: tips, examples, and advice
Career Advice Why should we hire you? Example interview answers and expert tips
Services

Japan's leading employers trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources

Read more

Recruitment

Outsourcing

Talent advisory

Insights

Whether you’re seeking to hire talent or seeking a new career move for yourself, we have the latest facts, trends and inspiration you need.

See all resources
Hiring Advice AI in Recruitment: Practical Tools Transforming Hiring in 2025
Hiring Advice APAC’s Contingent Workforce: Growth Trends and Challenges
Hiring Advice AI Readiness: How AI is redefining the workplace
About Robert Walters Japan

For us, recruitment is more than just a job. We understand that behind every opportunity is the chance to make a difference to people’s lives

Learn more

Work for us

Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters Japan.

Learn more
Contact Us

Truly global and proudly local. Speak to us today on your recruitment needs.

Get in touch

Offices

Our locations

Submit your CV Looking to hire

Customer Service Jobs

We recruit procurement and supply chain professionals for both permanent and contract positions across Japan, particularly in major business centers like Tokyo and Osaka. Our strong relationships span multinational corporations, large domestic enterprises, and small-to-medium businesses within the commerce and industry sector. We also support recruitment for the public sector. We offer a wide range of roles for individuals based in Japan with business-level or higher Japanese language proficiency.

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Jobs

カスタマーリレーションシップマネージャー/ Customer Relationship Manager

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Salary: ¥5,000,000 - ¥7,000,000 per annum

Location: Tokyo

Date Posted: 1 August 2025

A multinational telecommunications company is looking for a Customer Relationship Manager. The selected candidate will support the sales team in administrative operations and ensure seamless coordination with customers and internal departments. This is a hybrid setup role.
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サービスデリバリーマネージャー/ Service Delivery Manager

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Salary: ¥8,600,000 - ¥9,000,000 per annum

Location: Yokohama

Date Posted: 31 July 2025

A multinational professional services company is seeking a Service Delivery Manager. The selected candidate will lead client services operations, manage resource planning, and ensure delivery excellence across Japan.
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カスタマーサポート// Customer Support

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Salary: ¥4,000,000 - ¥6,000,000 per annum

Location: Tokyo

Date Posted: 28 July 2025

外資系電子機器メーカーにてカスタマーサポートの募集です。主に電話・Eメール・チャットによる顧客からのお問い合わせに対するサポートをお任せいたします。当社はグローバルにビジネスを展開しているため、英語でのカスタマーサポート経験をお持ちの方を歓迎いたします。
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カスタマーソリューションマネージャー/ Customer Solution Manager

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Salary: ¥6,000,000 - ¥9,000,000 per annum

Location: Tokyo

Date Posted: 28 July 2025

A global logistics company is seeking a Customer Solution Manager. The successful candidate will lead operations by minimising risks, optimising costs, and ensuring service excellence.
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カスタマーケアスペシャリスト/ Customer Care Specialist

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Salary: ¥5,000,000 - ¥9,000,000 per annum

Location: Tokyo

Date Posted: 28 July 2025

An international medical device company is looking for a Customer Care Specialist. The selected candidate will handle order management, customer inquiries, and process coordination in both English and Japanese.
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カスタマーサービストレーナー// Customer Service Trainer

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Salary: ¥5,000,000 - ¥6,500,000 per annum

Location: Tokyo

Date Posted: 28 July 2025

ECプラットフォームを運営する外資系企業にてカスタマーサービストレーナーの募集です。主に顧客対応SOP策定や顧客対応ガイドの作成を行っていただきます。自ら問題を見つけ、解決していくことが得意な方からのご応募をお待ちしております。
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コールセンタースーパーバイザー// Call Center Supervisor

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Salary: ¥5,000,000 - ¥10,000,000 per annum

Location: Tokyo

Date Posted: 28 July 2025

ITアウトソーシングサービスを提供する企業にてコールセンタースーパーバイザーの募集です。主にメンバーに対して指導やサポートを提供し日々の業務監督を行っていただきます。将来的に転勤が発生する可能性がございます。
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カスタマーサービススーパーバイザー/ Customer Service Supervisor

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Salary: ¥5,000,000 - ¥7,000,000 per annum

Location: Tokyo

Date Posted: 28 July 2025

A foreign medical device firmy is searching for a Customer Service Supervisor. The chosen applicant will be ensuring timely and accurate order processing while maintaining high service standards. This is a hybrid role.
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グローバルセールスデジタルソリューションコンサルタント/ Global Sales Digital Consultant

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Salary: ¥5,000,000 - ¥8,000,000 per annum

Location: Tokyo

Date Posted: 27 July 2025

A multinational logistics company is looking for a Global Sales Digital Solution Consultant. The selected candidate will consult clients and sales teams on digital solutions, support projects, and drive digital strategy implementation.
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カスタマーサービス/ Customer Service

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Salary: ¥5,000,000 - ¥6,500,000 per annum

Location: Tokyo

Date Posted: 25 July 2025

A multinational food and beverage ingredients and solutions company is looking for a Customer Service professional. The selected candidate will manage export order operations, ensuring accurate order processing and timely deliveries while delivering exceptional customer support.
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