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Let our industry specialists listen to your aspirations and present your story to the organisations in Japan that fit you the best as we collaborate to write the next chapter of your successful career.

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Accounting & finance Explore your full potential with roles where you're more than just a number. Automotive Take your pick from the latest roles across the automotive industry in Japan. Banking & financial services Let us help match you with roles at the most coveted organisations. Chemical Explore new opportunities in the chemical industry. Digital Level up your career by working in a cutting edge digital role. Energy & infrastructure Let us help match you with roles at the most coveted firms. Healthcare, medical & pharmaceutical Explore a new chapter in the healthcare, medical and pharmaceutical sectors. Human resources Secure a role where you’re empowered to help people be the best they can be. Industrial & electrical Build a career within an organisation of the forefront of national progress. Legal, compliance & risk Take your pick from Japan's most prestigious in-house and legal firm roles. M&A advisory & consulting Connect with employers where your expertise in advisory and consulting is seen and valued. Marketing Play an instrumental part in the story of leading brands and employers. Retail Discover a new chapter in the world of retail as we help you find the ideal sales professional role that suits your unique talents and ambitions. Sales Not all sales professionals and roles are the same, let us help you find the right one for you. Secretarial & business support Connect with employers where your administration skills are seen and valued. Supply chain & procurement Making things better, smoother, faster. That's were you come in to make a difference. Tax & assurance Connect with employers where your tax & assurance expertise is seen and valued. Technology & transformation Level up your career by working on cutting edge projects and technology in Japan.
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Career advice Insights to help you progress your professional story. Submit your CV Let us help you write the next chapter in your career. Tell us you story today. International career management We help returnees find meaningful career opportunities back home. We understand how to leverage your international experience and skills in the Japanese job market, ensuring a smooth transition as you restart your career in Japan. Refer your friend Refer a friend and get rewarded. Salary calculator Benchmark your salary and explore the hiring trends in your industry. Our expertise Need advice or more information about a specific industry or role? No worries. Our specialist teams at Robert Walters Japan have you covered. Find jobs Our industry specialists will listen to your aspirations and share your story with the most prestigious organisations in Japan. Together, let’s write the next chapter of your career.
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Japan's leading employers trust us to deliver talent solutions tailored to their exact requirements. 

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Insights

Whether you’re seeking to hire talent or seeking a new career move for yourself, we have the latest facts, trends and inspiration you need.

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E-guides and whitepapers Get access to the latest expert research, reports and insights. Podcasts Access our Powering Potential podcast series to hear from business leaders and recruitment experts. Career advice Guiding you on your career journey. Hiring advice Resources and advice to get the best out of your workforce. Webinars Watch industry workforce leaders exchange ideas and reveal new trends. Salary survey Get the most comprehensive overview of salaries and hiring trends in your industry from the Robert Walters Salary Survey. Monthly market updates Stay updated on Japan's job market trends, hiring practices, and global company insights.
Hiring Advice How to interview well and hire the best people
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About Robert Walters Japan

For us, recruitment is more than just a job. We understand that behind every opportunity is the chance to make a difference to people’s lives

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Our story Learn more about our history and who we are. Investors Access the latest investor news from Robert Walters. Partnerships Partnerships with purpose. Learn more about the people and organisations we partner with. Equity, diversity & inclusion It starts from within. Learn how our workplace promotes inclusion, diversity and respect for all. Our client and candidate stories Read more about how we champoin the stories of our candidates, clients. ESG and corporate responsibility Learn more about our ESG commitments and how we are helping people and planet. FAQs Check out frequently asked questions regarding your account.

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Offices

Submit your CV Looking to hire
Jobs

Let our industry specialists listen to your aspirations and present your story to the organisations in Japan that fit you the best as we collaborate to write the next chapter of your successful career.

See all jobs
Candidates

Together, we’ll map out career-defining, life-changing pathways to achieve your career ambitions. Browse our range of services, advice, and resources.

Learn more
Career Advice Leading teams through change: 7 mistakes new leaders make (and how to avoid them)
Career Advice How to answer "what are your weaknesses?" in a job interview
Career Advice Second interview questions: what to expect and how to prepare
Services

Japan's leading employers trust us to deliver talent solutions tailored to their exact requirements. 

Browse our range of services

Recruitment

Outsourcing

Talent advisory

Insights

Whether you’re seeking to hire talent or seeking a new career move for yourself, we have the latest facts, trends and inspiration you need.

See all resources
Hiring Advice How to interview well and hire the best people
Hiring Advice AI in Action: E7 Richard Brown - Blockchain, technology, and the future of work
Hiring Advice Navigating innovation: Blockchain, technology, and the future of work
About Robert Walters Japan

For us, recruitment is more than just a job. We understand that behind every opportunity is the chance to make a difference to people’s lives

Learn more

Work for us

Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters Japan.

Learn more
Contact Us

Truly global and proudly local. Speak to us today on your recruitment needs.

Get in touch

Offices

Our locations

Submit your CV Looking to hire

Business Support Customer Service Jobs

We recruit secretarial and business support professionals for permanent, contract, and temporary roles across Japan. With strong networks in Tokyo and Osaka, we support multinational firms, large corporations, and SMEs across various industries. Our roles are ideal for Japanese-speaking professionals seeking opportunities in secretarial, office management, and administrative functions within Japan’s key business hubs.

Jobs

カスタマーサービス担当者/ Customer Service Representative

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Salary: ¥5,000,000 - ¥7,000,000 per annum

Location: Tokyo

Date Posted: 17 May 2026

A renowned manufacturing company is looking for a Customer Service Representative. The selected candidate will handle order management, customer inquiries, trade compliance coordination, reporting, and internal sales support to keep operations running smoothly.
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リーダー、カスタマーサポート＆サービス/ Lead, Customer Support & Services

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Salary: ¥6,000,000 - ¥9,000,000 per annum

Location: Tokyo

Date Posted: 11 May 2026

A global aerospace and defense manufacturer is looking for a Lead, Customer Support & Services. The selected candidate will manage key customer accounts, oversee spare parts and repair support, handle commercial coordination, and drive service growth.
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カスタマーサービス/ Customer Service

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Salary: ¥5,000,000 - ¥7,500,000 per annum

Location: Tokyo

Date Posted: 27 April 2026

A global paper packaging manufacturing company is looking for a Customer Service professional. The selected candidate will manage end-to-end order processing while ensuring smooth coordination across customers, logistics, and internal teams. This is a hybrid role.
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シニアCSスペシャリスト/ Sr. CS Specialist

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Salary: ¥6,000,000 - ¥8,000,000 per annum

Location: Tokyo

Date Posted: 23 April 2026

An international healthcare organisation is seeking a Sr. CS Specialist. The selected candidate will manage order processing, customer service operations, system control, and continuous improvement initiatives while collaborating with cross-functional teams to ensure efficiency and compliance.
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カスタマーサービスリーダー/ Customer Service Lead

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Salary: ¥7,000,000 - ¥9,000,000 per annum

Location: Tokyo

Date Posted: 17 April 2026

A renowned life science company is looking for a Customer Service Lead. The selected candidate will oversee end-to-end order management, lead customer service operations, and ensure timely, high-quality product delivery while resolving complex issues.
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カスタマーソリューションズリード/ Customer Solutions Lead

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Salary: ¥10,000,000 - ¥14,000,000 per annum

Location: Kanagawa

Date Posted: 17 April 2026

A global biotechnology research organisation is looking for a Customer Solutions Lead. The selected candidate will drive end-to-end customer implementation, adoption, and value realisation while acting as a key liaison between clients and internal teams.
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カスタマーサポート// Customer Support

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Salary: ¥5,000,000 - ¥7,000,000 per annum

Location: Fukuoka

Date Posted: 14 April 2026

医療機器や部品の製造・販売を手掛ける企業にてカスタマーサポート担当の募集です。主に営業支援およびサポートの実施、プレゼンテーションやデモンストレーションの策定・施行などを担っていただきます。出張が発生するポジションです。勤務地は福岡県または熊本県となります。
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CXアナリティクスエグゼクティブ/ CX Analytics Executive

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Salary: ¥6,200,000 - ¥7,700,000 per annum

Location: Tokyo

Date Posted: 13 April 2026

A global consumer goods company is looking for a CX Analytics Executive (JP & KR). The selected candidate will analyse CX campaign performance, generate insights, and support data-driven decision-making to optimise customer engagement.
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カスタマーサービス/ Customer Service

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Salary: ¥5,000,000 - ¥6,000,000 per annum

Location: Tokyo

Date Posted: 8 April 2026

A renowned biotechnology company is looking for a Customer Service professional. The selected candidate will manage order fulfillment, logistics coordination, and administrative operations to ensure smooth business support in Japan.
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コールセンターマネージャー/ Call Centre Manager

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Salary: ¥7,000,000 - ¥10,000,000 per annum

Location: Tokyo

Date Posted: 1 April 2026

A renowned hospitality and lifestyle services company is looking for a Call Centre Manager. The selected candidate will lead contact center operations, drive sales performance, improve service quality, and manage key stakeholder relationships.
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