Business Support Customer Service Jobs

We recruit secretarial and business support professionals for permanent, contract, and temporary roles across Japan. With strong networks in Tokyo and Osaka, we support multinational firms, large corporations, and SMEs across various industries. Our roles are ideal for Japanese-speaking professionals seeking opportunities in secretarial, office management, and administrative functions within Japan’s key business hubs.

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リーダー、カスタマーサポート＆サービス/ Lead, Customer Support & Services

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Salary: ¥6,000,000 - ¥9,000,000 per annum

Location: Tokyo

Date Posted: 10 July 2026

A global aerospace and defense manufacturer is looking for a Lead, Customer Support & Services. The selected candidate will manage key customer accounts, oversee spare parts and repair support, handle commercial coordination, and drive service growth.

カスタマーサービスアシスタントマネージャー/ Assistant Customer Service Manager

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Salary: ¥8,000,000 - ¥10,000,000 per annum

Location: Tokyo

Date Posted: 29 June 2026

A leading on-demand delivery platform is looking for an Assistant Customer Service Manager. The selected candidate will lead customer service operations, manage escalations, improve workflows, and support team performance across key service metrics.

インバウンドトラベルコンサルタント// Inbound Travel Consultant

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Salary: ¥4,000,000 - ¥7,000,000 per annum

Location: Tokyo

Date Posted: 24 June 2026

日本文化や観光体験をデジタル技術で発信する旅行・体験サービス事業を展開する企業にて、インバウンドトラベルコンサルタントの募集です。旅程の作成、提案、手配や顧客からの問い合わせ対応など、インバウンド旅行客の総合手配を行っていただきます。

シニアCSスペシャリスト/ Sr. CS Specialist

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Salary: ¥6,000,000 - ¥8,000,000 per annum

Location: Tokyo

Date Posted: 22 June 2026

An international healthcare organisation is seeking a Sr. CS Specialist. The selected candidate will manage order processing, customer service operations, system control, and continuous improvement initiatives while collaborating with cross-functional teams to ensure efficiency and compliance.

カスタマーサービスリーダー/ Customer Service Lead

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Salary: ¥7,000,000 - ¥9,000,000 per annum

Location: Tokyo

Date Posted: 16 June 2026

A renowned life science company is looking for a Customer Service Lead. The selected candidate will oversee end-to-end order management, lead customer service operations, and ensure timely, high-quality product delivery while resolving complex issues.

CXアナリティクスエグゼクティブ/ CX Analytics Executive

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Salary: ¥6,200,000 - ¥7,700,000 per annum

Location: Tokyo

Date Posted: 12 June 2026

A global consumer goods company is looking for a CX Analytics Executive (JP & KR). The selected candidate will analyse CX campaign performance, generate insights, and support data-driven decision-making to optimise customer engagement.

コールセンターマネージャー/ Call Centre Manager

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Salary: ¥7,000,000 - ¥10,000,000 per annum

Location: Tokyo

Date Posted: 31 May 2026

A renowned hospitality and lifestyle services company is looking for a Call Centre Manager. The selected candidate will lead contact center operations, drive sales performance, improve service quality, and manage key stakeholder relationships.

オペレーションマネージャー/ Operation Manager

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Salary: ¥8,000,000 - ¥9,000,000 per annum

Location: Tokyo

Date Posted: 30 May 2026

A global digital business solutions company is looking for an Operations Manager. The selected candidate will lead service delivery, client performance, team management, and operational improvements to meet business and financial goals.

プレミアムサポートデリバリーマネージャー/ Premium Support Delivery Manager

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Salary: ¥10,000,000 - ¥12,000,000 per annum

Location: Tokyo

Date Posted: 22 May 2026

A renowned hospitality company is looking for a Premium Support Delivery Manager. The selected candidate will lead premium support operations, manage escalations, drive team performance, and support service improvement initiatives.