プリンシパルカスタマーサクセスマネージャー/ Principal Customer Success Manager

An international consumer intelligence company is hiring a Principal Customer Success Manager. The selected candidate will drive strategic outcomes for enterprise clients by enhancing retention, growth, and executive relationships.

Responsibilities:

• Build strong, multi-threaded relationships with senior stakeholders to improve adoption and engagement
• Lead renewal and expansion processes and collaborate with Sales to drive successful outcomes
• Identify upsell and cross-sell opportunities based on customer needs and data insights
• Advocate customer feedback internally to influence product strategy and development
• Provide thought leadership to improve customer success strategies and operational processes
• Forecast account health, address risks, and regularly report trends to leadership
• Align customer goals with technology through Mutual Success Plans
• Mentor team members and share best practices across the Customer Success organisation
• Participate in strategic initiatives to enhance customer experience and internal efficiency
• Maintain Salesforce account notes, log feature requests, and escalate risks when necessary

Requirements:

• 8-10 years of experience in Customer Success, Account Management, or Sales within SaaS
• Proven success managing and expanding enterprise portfolios and engaging with executive stakeholders
• Proficient in SFDC, Gainsight, Gong, Sales Navigator, and 6Sense
• Ability to work with SaaS contracts, legal, and procurement teams
• Skilled in value selling, strategic account planning, and cross-functional collaboration

About the Company:

A global leader in social listening and consumer intelligence, this company empowers brands to uncover actionable insights from millions of online conversations. With advanced AI-powered analytics and a strong presence in over 30 markets, it supports job hunters seeking innovation-driven, data-centric career paths.

Keywords:

カスタマーサクセス, サブスクリプション管理, エンタープライズアカウント, SaaS営業, リニューアル戦略, 拡張提案, セールスフォース管理, クライアントリレーション, 求人, 外資系

Job Ref: RC9UIO