デジタルオペレーションマネージャー/ Digital Operations Manager

A global digital services company supporting the pharmaceutical and life sciences industry is looking for a Digital Operations Manager. The selected candidate will coordinate website operations, manage digital projects, collaborate with local and global stakeholders, and ensure digital platforms remain compliant, accurate, and up to date. This is a contract role.

Responsibilities:

• Coordinate website updates across multiple digital platforms
• Manage CMS content updates, website change requests, and digital publishing workflows
• Review content and requirements before submission to delivery workflows
• Ensure website requests are complete, clear, and actionable before handover to development teams
• Support publication planning, release coordination, and post-launch checks
• Act as the primary point of contact for Japan-based stakeholders
• Build relationships with corporate, medical, commercial, digital, and compliance teams
• Coordinate priorities and communicate project progress
• Facilitate meetings and track action items through to completion
• Translate business requirements into website briefs and development tasks
• Coordinate project delivery through Jira and similar project management tools
• Collaborate with development teams during implementation
• Track project progress, risks, dependencies, and timelines
• Support testing and quality assurance before release
• Ensure website updates comply with governance, approval, and compliance processes
• Maintain project documentation, trackers, and operational status reports
• Support continuous improvement of website workflows and delivery processes
• Ensure websites remain accurate, consistent, compliant, and up to date

Requirements:

• More than 5 years of experience in website operations, digital project management, digital account management, or web production
• Hands-on experience with CMS platforms such as WordPress, Sitecore, Adobe Experience Manager, or similar
• Experience coordinating website updates, content changes, and digital releases
• Experience working with development teams, QA resources, or digital agencies
• Fluent level Japanese; professional level English

Preferred requirements:

• Experience in the pharmaceutical, healthcare, or other regulated industry
• Experience supporting multi-site or multi-market website ecosystems
• Familiarity with Jira or similar workflow management tools
• Experience working within global organisations or international delivery teams
• Understanding of website governance, QA, accessibility, or digital compliance processes

About the Company:

A global digital services provider specialising in website operations and digital solutions for the pharmaceutical and life sciences industry. The organisation partners with international teams to deliver compliant, high-quality digital experiences across global markets.

Keywords:

デジタル運用, Webサイト運営, デジタルプロジェクト管理, Web制作, コンテンツ管理, デジタルガバナンス, 品質保証, ライフサイエンス, 製薬業界, ステークホルダーマネジメント, 求人, 外資系

Job Ref: P6J64X