カスタマーサービススペシャリスト/ Customer Service Specialist

A global chemical company is looking for a Customer Service Specialist. The selected candidate will manage Order-to-Cash processes, monitor supply chain KPIs, drive operational improvements, and deliver high-quality customer service to support business growth.

Responsibilities:

• Manage Order-to-Cash processes and resolve customer issues
• Monitor and analyse supply chain KPIs and implement improvement actions
• Drive process improvement initiatives to enhance operational efficiency
• Monitor logistics providers and support smooth supply chain operations
• Deliver customer-oriented services to support sales and business growth
• Contribute to supply chain-related projects

Requirements:

• Bachelor’s degree or above
• More than 2 years of experience in supply chain or customer service
• Experience with SAP or other ERP systems
• Proficiency in MS Office Suite
• Native level Japanese; business level English

About the Company:

This company operates in the global chemical industry and provides innovative solutions across various sectors. It is recognised worldwide for its strong focus on sustainability, operational excellence, and customer-driven innovation.

Keywords:

カスタマーサービス, サプライチェーン, オーダーマネジメント, KPI分析, プロセス改善, ロジスティクス, 求人, 外資系

Job Ref: ZBRMB6