カスタマーリレーションシップマネージャー/ Customer Relationship Manager

A multinational telecommunications company is looking for a Customer Relationship Manager. The selected candidate will support the sales team in administrative operations and ensure seamless coordination with customers and internal departments. This is a hybrid setup role.

Responsibilities:

• Support sales team with administrative tasks and documentation
• Prepare standard price quotations and manage customer data using CRM tools
• Process orders, updates, and cancellations in coordination with relevant teams
• Follow up on order status and service delivery with internal teams and customers
• Coordinate with finance and customers to resolve billing issues and account receivables
• Prepare accurate reports and provide support during sales-related customer events

Requirements:

• Practical experience in handling customer calls and emails for complaints and inquiries
• Prior experience or interest in the telecom industry
• Experience in sales support or customer support is preferable
• Basic knowledge of IT services
• Proficient in MS Office Suite
• Fluent level Japanese; business level English

Benefits:

• Flexible working hours and remote work options
• Comprehensive induction program with mentorship
• Career development and educational opportunities
• Global Family Leave Policy
• Employee Assistance Program
• Internal inclusion and diversity networks

About the Company:

A multinational company providing telecommunications and data centre services to businesses of various sizes around the world. Headquartered in Europe, the company has a large international presence and operates in many major cities across a number of countries.

Keywords:

顧客対応, 営業サポート, 通信業界, クレーム対応, 受注処理, CRMツール, 請求対応, リモートワーク, 求人, 外資系

Job Ref: XF9MTM