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Japan's leading employers trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources

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ITエンジニア// IT Engineer

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ICTソリューションを提供する先進的なIT企業にてITエンジニアの募集です。受注する複数の廃止オーダー案件を期日までに完了できるよう、顧客・社内関連部門・他通信事業者とスムーズに連携し、回線の廃止を行っていただきます。勤務地は大阪府です。

職務内容:

  • アサインされたオーダーのエンドーツーエンドの回線廃止手配
  • ケーブル敷設ルート・装置設置場所確認等サービスを廃止するにあたり必要となる現地調査の日程調整
  • 他事業者およびビル管理会社と交渉し、サービスを廃止
  • ビル内縦ファイバーの廃止申し込みないしはデーターセンターへのファイバー廃止発注
  • 社内データーベースへのタイムリーなアップデート
  • 標準期限内に廃止オーダーが完了できるよう社内関連部署のリソースを調整
  • 期日までに工事指示書を作成し、現場作業員に送付し安全に作業を遂行
  • 顧客からの問い合わせに対し、不明な点は社内関連部署に確認し真摯に対応
  • タイムリーなエスカレーション
  • 顧客満足度の改善のために、顧客からのフィードバックを収集

応募要件:

  • 日本語での日本企業向け顧客対応経験
  • 日本語と英語の両方でビジネス文書を作成した経験・知識
  • 基礎レベルのPCスキル(Word・Excel・PowerPoint)
  • ネイティブレベルの日本語力(N1)
  • 大卒尚可
  • 通信業界にて顧客対応経験3年以上尚可
  • データーセンターにおいてファーバー敷設、またはネットワーク構築経験(L1〜L2)尚可
  • 通信ネットワークおよびITサービスに関する知識尚可
  • 日本での就労資格

会社概要:

高度なセキュリティが求められるグローバル企業から信頼される、ICTソリューションを提供する先進的なIT企業。2000以上のお客様から選ばれる企業として、常にサービス向上を目指している企業です。世界25カ国以上に展開中。

求人番号: PCQDTR

Contract Type: Perm

Specialism: Information Technology

Focus: Network

Industry: IT

Salary: ¥6,000,000 - ¥8,000,000 per annum

Workplace Type: On-site

Experience Level: Entry Level

Language: Japanese - Native

Location: Osaka

Job Reference: PCQDTR-2FC59F91

Date posted: 2 June 2025

Consultant: Emani Okamoto