カスタマーサクセスマネージャー/ Customer Success Manager

A global IT services company is looking for a Customer Success Manager. The selected candidate will manage key customer relationships, provide operational support, and ensure seamless service delivery.

Responsibilities:

• Build and maintain long-term relationships with key customers
• Serve as the primary contact for operational issues and inquiries
• Understand customer goals and technical environments to provide tailored support
• Coordinate with internal teams to resolve incidents efficiently and maximise system availability
• Lead operational reviews, including monthly and quarterly business reviews, to demonstrate value and build trust
• Oversee expert care resources to enhance customer operational efficiency

Requirements:

• Bachelor’s degree or above
• 3-5 years of professional experience
• Knowledge of processes, procedures and systems used to accomplish work
• Understanding of the broader underlying concepts in own job family or job discipline
• Excellent customer support process skills
• Possess valid ITILv4 Foundation qualification

About the Company:

A leading provider of IT services with offices across many countries and clients in a wide range of industries. With a global workforce of hundreds and thousands, and annual profits in the billions, this company has cemented its place as one of the most successful companies in the IT industry.

Keywords:

ソフトウェア, プログラミング, IT, 技術職, 求人, 外資系

Job Ref: SKS9IY