サービスマネージャー/ Service Manager

A foreign industrial machinery company is searching for a Service Manager. The selected candidate will serve as the main point of contact for the service operations, management of service technicians, and service admin support personnel.

Responsibilities:

• Manage daily service operations, including supervision of technicians, service admin staff, workshops, and mobile service vans to ensure efficiency and service quality
• Oversee scheduling, work assignments, and service reporting, ensuring jobs are completed accurately and on time
• Provide technical assistance to technicians, customers, and sales teams, resolving issues and ensuring high-quality service delivery
• Monitor and analyse KPIs and branch performance, prepare monthly reports, and provide direction to improve results
• Ensure compliance with internal procedures, quality standards (ISO 9001, ISO 17025), and health and safety regulations
• Maintain and manage calibration equipment, records, and scheduling of required annual services
• Coordinate with the service administrator for customer communication, repair updates, quotations, POs, invoicing, and job documentation
• Lead technician performance reviews and weekly meetings, offering support, feedback, and training where needed

Requirements:

• Bachelor’s degree is preferred but not required (equivalent work experience is welcome)
• More than 5 years of experience in a supervisory or leadership capacity
• Solid understanding of quoting, invoicing, and basic business practices
• Proficient in MS Office
• Knowledge of software and reporting programs
• Excellent customer service initiative
• Ability to support technicians and communicate effectively across various departments, from email to phone and via scheduling systems

About the Company:

Headquartered in North America, this global company offers industrial tools and solutions. With several decades of history and a large global workforce, this company has been a key player in the industry since its inception.

Keywords:

産業, 機械, メーカー, サービス管理, 技術, 外資系

Job Ref: 36E8OI