CRMスペシャリスト/ CRM Specialist

A global luxury retail company is seeking a CRM Specialist. The selected candidate will drive customer engagement and loyalty through strategic CRM planning, execution, and data analysis.

Responsibilities:

• Develop and implement CRM strategies to boost customer retention and lifetime value
• Manage and maintain CRM databases and oversee system enhancements in collaboration with global and local teams
• Analyse customer data to define target segments and craft activation plans
• Promote clienteling by enabling store teams with tools and customer insights for personalised service
• Coordinate in-store activations and ensure alignment with CRM objectives
• Report key CRM metrics to stakeholders to drive accountability and performance

Requirements:

• Bachelor’s degree or above
• More than 5 years of experience in CRM at a fashion or luxury retail brand or similar industries
• Experience in email marketing
• Ability to manage CRM database and concepts
• Native level Japanese; business level English

About the Company:

A European-based designer of luxury goods and accessories, the company takes pride in its timeless aesthetics and quality craftsmanship. With nearly a century in the business, this established business continues to grow.

Keywords:

CRM戦略, 顧客ロイヤルティ, データ分析, 顧客維持, クライアンテリング, ラグジュアリーリテール, ブランドエンゲージメント, 求人, 外資系

Job Ref: EWXVMA