Senior Director - Technology Operations

A multinational leader in the entertainment industry is looking for a Senior Director - Technology Operations. The selected candidate will oversee the smooth and efficient operation of application, field, and infrastructure services to ensure continuous improvement and exceptional guest experiences.

Responsibilities:

• Lead and manage Application Services, Field Services, and Infrastructure Services teams to drive operational excellence
• Champion a Destination Technology Support model to ensure fast and effective service resolution
• Represent technology in site-level leadership meetings and cross-functional initiatives as the delegate to the Technology Site Leader
• Act as a trusted partner to park leadership, ensuring alignment between technology efforts and business goals
• Drive SLA-based performance management, using KPIs to monitor trends and improve services
• Coordinate with D&T Delivery teams to ensure a successful transition from delivery to support for new systems
• Collaborate with the Operational Excellence team to monitor site-level system health, compliance, and incident readiness
• Provide executive support for major incident responses and post-incident reviews
• Cultivate a high-performing team culture focused on learning, growth, and service excellence

Requirements:

• More than 10 years of progressive IT leadership experience in operations, support, or service delivery
• Proven experience managing multi-disciplinary technology teams in complex, guest-facing environments
• Experience with organisational change management, team development, and strategic planning
• Strong command of IT service management (ITSM), ITIL practices, and SLA-driven operations
• Professional level Japanese and English

About the Company:

A firm with a foreign affiliation. The company's world view and attractions, which were established with unique ideas, are well-liked and attract a large number of tourists from Japan and other countries. As an entertainment corporation, the back office has numerous staff members with various occupations, making it a very diverse and flat environment.

Keywords:

テクノロジー運営, ITサービス管理, SLA, チームリーダーシップ, ITIL, 組織改革, 求人, 外資系

Job Ref: A8UK53