インシデントマネージャー/ Incident Manager

A renowned technology company is seeking an experienced Incident Manager. The selected candidate will lead incident management operations and drive continuous service improvements across complex IT infrastructures. This is a contract role.

Responsibilities:

• Lead incident response and cross-functional resolution efforts
• Coordinate with internal teams and vendors to resolve technical issues
• Communicate updates and manage stakeholder expectations
• Document incidents to support analysis and compliance
• Conduct post-incident reviews and implement preventive measures
• Support problem management and IT support process improvements
• Develop IT policies and collaborate on technical requirements
• Mentor IT support staff and evaluate performance
• Manage escalations with external service providers
• Ensure compliance with internal IT security standards
• Evaluate and implement new technologies and tools
• Provide technical leadership and enforce operational standards

Requirements:

• Bachelor’s degree or above in IT or related field
• 6-8 years of experience in IT support and management
• Hands-on experience with BSS, CRM, billing, collections, and order management
• Experience working in Japan or with Japanese stakeholders
• Organisational skills and multi-vendor coordination experience
• Budget management and compliance knowledge is preferred
• Proficient in troubleshooting BSS issues and hosting technical bridges
• Possess a valid ITIL Certification
• Proficient in Japanese and English (TOEIC 800+)

About the Company:

A renowned technology company offering a wide range of services spanning e-commerce, fintech, digital content, and more. With a commitment to innovation and customer-centric solutions, the organisation continues to expand its ecosystem, empowering businesses and consumers alike.

Keywords:

インシデント管理, ITサポート, BSSプラットフォーム, テクニカルリーダー, 通信業界, ベンダー管理, 日本市場経験, 問題管理, クラウド環境, 求人, 外資系

Job Ref: 2ZQYP8