フィールドサービスマネージャー/ Field Service Manager

An international semiconductor company is looking for a Field Service Manager. The selected candidate will lead service operations, optimise processes, and enhance customer support.

Responsibilities:

• Provide strategic leadership for post-sales services and customer support
• Oversee all aspects of service and customer support operations
• Analyse processes, assess training needs, and drive service delivery improvements
• Act as a liaison between customers and internal teams to resolve inquiries
• Manage personnel selection, development, and evaluation for operational efficiency

Requirements:

• More than 5 years of semiconductor field experience, including 2 years in management
• Proven experience in execution, coordination, and strategic planning
• Proficient in written and verbal Japanese & English

About the Company:

A thriving semiconductor manufacturing company with global operations, this organisation also trades and manages equipment from overseas.

Keywords:

半導体, フィールドサービス, 顧客サポート, オペレーション管理, トレーニング評価, プロセス改善, 求人, 外資系

Job Ref: QAL1Z5