受益者オペレーションマネージャー/ Beneficiary Operations Manager
A global health services company is looking for a Beneficiary Operations Manager. The selected candidate will oversee team operations, ensure service standards, and collaborate with medical teams to deliver high-quality care.
Responsibilities:
- Manage workload allocation to ensure timely service delivery
- Monitor and ensure teams meet service standards and KPIs
- Coach and develop team members to foster a collaborative work environment
- Work closely with medical teams to ensure medical care aligns with insurance benefits
- Oversee cost approvals to ensure compliance with insurance policies
- Lead and supervise a team, providing performance feedback and guidance
Requirements:
- Bachelor’s degree or above (international business, language, liberal arts, or business management is ideal)
- Experience as operation manager or equivalent
- Prior experience in a relevant operation is a plus
- Knowledge with CRM usage and managing call center agents
- Ability and willingness to travel internationally
- Possess valid Tier 1 background investigation qualification
- Proficient in reading, written, and verbal English and Japanese
About the Company:
The company is a global leader in providing health and security services, specialising in medical assistance, international healthcare, and risk management solutions. With a strong presence in over 90 countries, it supports organisations and individuals by ensuring their well-being and safety in challenging environments.
Keywords:
ヘルスケア, 保険, オペレーション管理, サービスデリバリー, 求人, 外資系
Job Ref: KRIIED
About the job

Contract Type: Perm
Specialism: Healthcare
Focus: General Management
Industry: Health and Safety
Salary: ¥8,000,000 - ¥10,000,000 per annum
Workplace Type: On-site
Experience Level: Mid Management
Language: English - Business level
Second Language: Japanese - Professional working
Location: Tokyo
FULL_TIMEJob Reference: KRIIED-2F841351
Date posted: 12 May 2025
Consultant: Leo Tsang
kanto healthcare/general-management 2025-05-12 2025-07-11 health-and-safety Tokyo Tokyo JP JPY 8000000 10000000 10000000 YEAR Robert Walters https://www.robertwalters.co.jp https://www.robertwalters.co.jp/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true