クライアントサービス/カスタマーサポートアナリスト/ Client Services Support Analyst

A multinational financial intelligence company is seeking a Client Services/Customer Support Analyst. The selected candidate will handle customer inquiries and provide exceptional service to enhance customer satisfaction and business value. This is a hybrid setup role.

Responsibilities:

• Resolve customer inquiries related to technical, functionality, and data issues via email, phone, chat, and support cases
• Manage user accounts and support customer onboarding
• Handle data permissions and related administrative tasks, ensuring compliance
• Respond to permission-related queries from internal teams and external partners
• Develop expertise in assigned product areas to support customers and internal staff in APAC
• Act as a point of contact for operational product changes
• Provide weekly updates on product, support, and project statuses
• Create and maintain team processes and documentation for efficient operations
• Escalate complex issues to level 2 support when needed
• Optimise service desk systems and reports for efficiency
• Design and implement effective workflows using Salesforce

Requirements:

• Practical experience in customer-facing phone roles
• Prior experience in public-facing roles or support desks is ideal
• Experience in financial services technology or market data is preferred
• Familiarity with call management systems and Salesforce is desired
• Interest in financial markets is a plus
• Proficient in MS Excel
• Strong team player with the ability to coach and support globally
• Fluent level Japanese; business level English

About the Company:

A global leader in financial intelligence, this company empowers markets with trusted credit ratings, research, and data-driven insights. Renowned for its expertise in risk analysis and financial benchmarking, it supports businesses, investors, and governments in making confident decisions worldwide.

Keywords:

カスタマーサポート, クライアントサービス, マーケットインテリジェンス, データ管理, サポートアナリスト, マーケットデータ, テクニカルサポート, アカウントマネジメント, ビジネスプロセス, 求人, 外資系

Job Ref: 5MHNZ5