クライアントサービスアソシエイト/ Client Services Associate

A global life insurance company is seeking a Client Services Associate. The selected candidate will support customer service operations, ensuring high-quality service delivery and process improvement.

Responsibilities:

• Contribute to departmental and personal performance goals
• Collaborate with team members to support a unified service approach
• Handle client queries via phone and written communication
• Log and escalate complaints in line with procedures
• Complete administrative and premium collection tasks accurately
• Review and resolve pending work within expected timelines
• Identify and implement process improvements
• Ensure compliance with internal policies and regulatory requirements

Requirements:

• Practical experience in handling external client and advisor calls
• Previous experience in life assurance, investment management, or a similar industry
• Proficient in MS Office Suite
• Excellent written and verbal communication skills
• Fluent level Japanese; proficient in English

About the Company:

A leading provider of innovative financial solutions, this global firm specialises in wealth management and investment services tailored to international clients. Renowned for its strong client focus and reliable support, the company empowers job hunters seeking stability and growth in a dynamic financial services environment.

Keywords:

生命保険, 顧客サービス, コールセンター対応, 金融業界, クライアント対応, 保険業務, 投資管理, 求人, 外資系

Job Ref: 9D3IWG