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Let our industry specialists listen to your aspirations and present your story to the organisations in Japan that fit you the best as we collaborate to write the next chapter of your successful career.
Japan's leading employers trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources
An international travel products manufacturer is searching for a Client Care Manager. The successful candidate will lead and nurture a network of technicians and advisors, ensuring the highest level of client satisfaction.
Responsibilities:
Manage the dedicated in-store repair network and workshop centres
Monitor performance of the outsourced repair network, negotiate contracts, and ensure follow-ups
Ensure every zone offers the same level of repair excellence to maintain client satisfaction
Report quality issues and client feedback to Head Office
Measure KPIs, analyse root causes in case of deviation, and set up short action plans
Ensure stock take organisation and stock accuracy of spare parts in all regional retail stores and workshop centres
Prepare the annual Client Care budget for Japan
Work on end-to-end repairs cost mapping by splitting cost of spare parts, labour cost, and logistics & transportation costs
Requirements:
Bachelor’s degree or above in Supply Chain, business administration, or related field
More than 10 years of experience in Supply Chain and Operations
Prior team management experience
Ability to develop effective business relationships and work cross-functionally
Proficient in MS Excel
Business level Japanese and English
About the Company: Headquartered in Europe, this company is a leading global manufacturer and retailer of luggage and other travel accessories.
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