テクニカルアカウントマネージャー/ Technical Account Manager

A global cybersecurity company is looking for a Technical Account Manager. The selected candidate will support customers in deploying and optimising security solutions while managing post-sales technical account operations.

Responsibilities:

• Create comprehensive Statements of Work (SOW) based on customer requirements
• Present cloud security assessments to customers
• Develop and deliver detailed technical documentation and admin training materials
• Integrate solutions with SSO, Azure AD, Proxies, Cloud APIs, VMs, and Firewalls
• Manage project timelines and deliver services on schedule
• Train customers to use products effectively and provide hands-on guidance
• Collaborate with customer technical teams to ensure proper deployment and configuration
• Provide feedback to developers to support product improvement and innovation
• Monitor and report on product performance and identify solutions to reduce support costs
• Liaise with sales to identify opportunities for expansion and communicate with CIO/CTO/CISO
• Maintain ownership of ISMAP compliance requirements

Requirements:

• More than 8 years of prior work experience in similar roles (Solutions Architect, Sales Engineer, Technical Marketing Engineer, Professional Service Consultant, Technical Account Manager, Customer Success Manager, or Support Engineer)
• Experience with network security technologies, including Proxies, NG Firewalls, SSL/IPSec, SSO, DLP, CASB, and Load Balancers
• Hands-on experience with Hypervisors (VMware, KVM, Nutanix, Hyper-V) and authentication systems (LDAP, SSO, SAML, Azure AD/Entra ID, MS Active Directory/ADFS)
• Proficient in MDM, Cloud APIs, Networking concepts, Network Architecture, Load Balancing Technologies, and SIEM
• Skilled in architecting and operating solutions on AWS and GCP
• Familiarity with TCP/IP, SSL, IPSec, HTTP/HTTPS, DNS, SMTP, SSH protocols
• Versatile with Windows, Mac, and GNU/Ubuntu operating systems
• Hands-on troubleshooting using tools such as ps, top, strace, Wireshark, tcpdump, traceroute, and MTR
• Skilled in writing Bash scripts for automation
• Ability and willingness to travel to partner sites, conferences, and other events

Preferred requirements:

• Possess valid industry certifications such as CCNA, CISSP, or CCSP

About the Company:

A leading cybersecurity innovator, specialising in cloud-based threat isolation to protect enterprises from advanced cyber attacks. Recognised for its cutting-edge solutions and culture of innovation, it offers dynamic career opportunities for professionals seeking growth in the security technology sector.

Keywords:

テクニカルアカウントマネージャー, カスタマーサクセス, サイバーセキュリティ, クラウドセキュリティ, ネットワークセキュリティ, システム統合, 顧客管理, 求人, 外資系

Job Ref: FOEFRR