カスタマーサクセスマネージャー/ Customer Success Manager

A multinational cybersecurity company is looking for a Customer Success Manager. The selected candidate will drive customer satisfaction, retention, and growth by building strong relationships, ensuring product adoption, and providing strategic guidance to enterprise clients.

Responsibilities:

• Serve as the primary point of contact and trusted advisor for key customer accounts
• Develop and maintain strong relationships with customer stakeholders, aligning on business objectives
• Conduct regular business reviews to demonstrate ROI and plan future initiatives
• Ensure customers realise value from security solutions and promote platform adoption
• Identify opportunities for upsell, cross-sell, and expansion within assigned accounts
• Act as the voice of the customer, providing feedback to Product, Engineering, and Support teams
• Maintain technical understanding of security products and assist customers with system integrations
• Collaborate with Sales, Marketing, Product, Engineering, and Support teams to drive a cohesive customer experience
• Monitor and report on KPIs such as Net Retention Rate, Gross Renewal Rate, NPS, adoption rates, and overall customer health

Requirements:

• Bachelor’s degree or equivalent
• More than 5 years of progressive experience in Customer Success, Account Management, or similar B2B SaaS role
• Experience managing enterprise accounts, driving satisfaction, retention, and growth
• Strong understanding of cybersecurity concepts and technologies (cloud security, network security, threat prevention, zero trust)
• Proficient in CRM and Customer Success platforms (e.g., Salesforce, Gainsight)
• Ability to engage strategically with C-level executives and technical decision-makers

About the Company:

A leading cybersecurity innovator, specialising in cloud-based threat isolation to protect enterprises from advanced cyber attacks. Recognised for its cutting-edge solutions and culture of innovation, it offers dynamic career opportunities for professionals seeking growth in the security technology sector.

Keywords:

カスタマーサクセス, 顧客管理, サイバーセキュリティ, エンタープライズアカウント, 製品導入, 顧客関係構築, 契約更新, 求人, 外資系

Job Ref: Z55ZH7