エンタープライズIT運用・運用インテリジェンスマネージャー/ IT & Ops Intelligence Manager

A global IT services company is seeking a Manager, Enterprise IT Operations & Operations Intelligence – APAC. The selected candidate will lead regional IT operations, drive service excellence, and implement operational intelligence to enhance efficiency and user experience.

Responsibilities:

• Oversee day-to-day IT operations across the APAC region, including on-site and remote support
• Manage and mentor local IT support teams such as TechBar, Service Desk, and Executive Support staff
• Ensure effective service desk performance and act as first-level escalation for operational issues
• Coordinate and implement IT service initiatives aligned with enterprise standards and regional needs
• Support IT project delivery by coordinating tasks, resources, and communications with stakeholders
• Maintain documentation, SOPs, and knowledge articles to ensure consistency and operational excellence
• Manage vendor coordination and contract oversight for regional technology services and equipment
• Promote adherence to ITIL processes and service delivery standards with a focus on continuous improvement
• Ensure compliance with information security policies and legal regulations
• Lead operational intelligence initiatives to improve IT performance, efficiency, and reliability

Requirements:

• Bachelor’s degree or equivalent in IT, Computer Science, or related field
• More than 5 years of experience in IT support or operations
• More than 2 years of leadership role experience
• Proven experience managing IT support services (TechBar and executive support)
• Experience in enterprise-scale environments, media, entertainment, or theme park operations
• Prior project coordination or project management experience
• Strong understanding of IT support best practices, service delivery models, and end-user technology
• Familiarity with ITIL practices; ITIL certification preferred
• Exposure to cloud collaboration tools such as MS 365, Zoom, or Google Workspace
• Possess a valid PMP certification is a plus
• Professional level Japanese and English

About the Company:

A leading global entertainment company, it is recognised for delivering world-class experiences and creating dynamic career opportunities for professionals who are passionate about innovation and customer engagement. With a strong reputation for growth, creativity, and excellence, it offers job hunters a platform to build rewarding careers in an exciting and collaborative environment.

Keywords:

ITオペレーション, オペレーショナルインテリジェンス, サービスデスク, テックバーサポート, ITプロジェクト管理, 情報セキュリティ, クラウドツール, エンタープライズIT, 求人, 外資系

Job Ref: R4TQK1