ITILサービスマネージャー/ ITIL Service Manager

A renowned mobile phone insurance company is seeking an ITIL Service Manager. The selected candidate will analyse IT service defects, propose remedial measures, and work with global teams to prevent recurrence. This is a long-term contract role.

Responsibilities:

• Participate in real-time incident bridge and collect information
• Communicate with overseas IT operations and development teams to analyse incidents
• Identify incident nature and propose improvement actions
• Implement improvement actions into concrete action plans
• Maintain report data and handle report requests
• Prepare and drive agendas for IT incident review and business meetings
• Work with incident and change management teams to improve processes
• Explain problems and preventative measures to IT account managers and business teams
• Review and ensure the application of preventative measures

Requirements:

• Practical experience in cloud service (AWS/Azure) operation management and development
• Hands on experience in incident response and recurrence prevention in IT operations and development
• Prior experience in operational development work and
• Experience hosting online meetings and creating documents using PowerPoint
• Understanding of "direct cause" and "root cause" differences
• Proficient in software and report tools (ServiceNow, Excel macro/power query, PowerBI)
• Bilingual Japanese and English

About the Company:

A global insurance provider that has a worldwide network, with offices in many countries servicing hundreds of millions of consumers.

Keywords:

ITサービス管理, クラウド運用, インシデント管理, 予防策, バイリンガル, 求人, 外資系

2080430/001