技術コンサルタント / Technical Consultant

A global media company is seeking a Technical Consultant. The role involves handling and resolving customer issues and leading various issue resolution efforts.

Responsibilities:

• Resolve customer problems and incidents
• Serve as the main contact for customer issues
• Lead and communicate with issue resolution teams
• Support major incidents, conduct post-incident reviews, and apply learnings
• Analyse metrics to identify areas for quality improvement
• Maintain site documentation specific to customers
• Collaborate with customer IT departments
• Work with support partners and product specialists to give feedback on product performance
• Engage with product engineering and service design teams to ensure quality and best practices
• Provide input on product feature development for the local market
• Continuously update technical skills in software development, automation, and cloud computing

Requirements:

• Bachelor’s degree or equivalent (software engineering or a relevant domain)
• More than 3 years of experience in software development
• Experience supporting applications in the cloud (AWS, AZURE, etc)
• Prior experience with SaaS technologies and systems
• Knowledge of the technologies used to build and operate distributed application systems (Network, Security, APIs, etc.)
• Fluent level reading and written Japanese and English

About the Company:

A multinational award-winning media company based in North America. With over a decade of experience serving clients across industries, they became one of the most successful firms in the world.

Keywords:

ソフトウェア, プログラミング, IT, 技術職, 求人, 外資系

2094830/001