Senior Technical Support Consultant/シニアテクニカルサポートコンサルタント
給与 ¥9000000 - ¥11000000 per annum
担当コンサルタント Keisuke Okui
A largely successful and growing technology startup is searching for an individual with deep technical expertise to contribute their knowledge in the role of Senior Technical Support Consultant. This is an ideal opportunity to take a position as a driving force in a dynamic, fast paced business environment.
- Work directly with partners, distributors and large corporate accounts to resolve customer/user issues
- Provide overall escalation management and technical solutions when issues are reported
- Review open issues on a daily basis, updating customers on the status of the escalated cases and assisting in the reproduction of issues
- Share knowledge and provide articles to the knowledge base team and communicate new product information and known issues
- Provide technical problem resolution for all the company’s products used by customers, fully document problem resolution in the company’s call tracking system and adhere to the designated case management/escalation SLA’s
- 3+ years’ experience as a technical support engineer preferably in a software technology industry supporting complex products
- Associates degree in a technical discipline or equivalent professional experience within technical service role with 4 years progressive experience within technical service role: software, hardware, networks, databases, and/or desktops
- Exposure or experience in SQL and relational databases; experience analysing and problem solving technical issues
- Excellent communication and interpersonal skills as well as a demonstrated ability to effectively interface with cross-functional teams; customer focus and strong customer interaction skills
About the Company:
A successful startup responsible for the development of a popular SaaS application, this company has rapidly expanded over its short history. With a large among of funding and having received multiple awards the quality of both their product and business, this company is poised to continue its strong growth.
営業, アカウントマネージメント, IT, アプリケーション