ITヘルプデスク/ IT Helpdesk

A global travel management agency is seeking a Desktop Support Specialist. The ideal candidate will provide hands-on support, troubleshoot hardware and software issues, and contribute to IT system maintenance. This is a contract role.

Responsibilities:

• Provide second-level support for incidents and requests via various channels
• Perform hands-on fixes at desktop level, including hardware repairs and peripheral delivery
• Diagnose and troubleshoot issues with desktops, laptops, printers, mobile devices, and peripherals
• Assist in IT systems maintenance and user account management
• Facilitate hardware requests and maintain asset management tools
• Build and maintain advanced troubleshooting skills in infrastructure and applications

Requirements:

• More than 2 years of experience in onsite or desktop support roles
• Practical experience with Active Directory, M365, video conferencing tools, and IT hardware management
• Technical hands-on experience
• Knowledge of ITSM tools such as ServiceNow or Freshdesk
• Compliance with organisational security practices
• Strong communication and customer service skills
• Familiarity with PowerShell/Bash is preferred
• Fluent level Japanese; business level English

About the Company:

A global leader in the tourism industry. They are one of the biggest travel management agencies with a strong presence across the globe. Its high-quality services and technology make travel more accessible and convenient.

Keywords:

デスクトップサポート, ITサービス, 技術サポート, インフラストラクチャ, アクティブディレクトリ, 求人, 外資系

2066070/001