テクニカルサポート / Technical Support

A renowned automotive company is seeking a Technical Helpdesk. The selected candidate will support dealers by diagnosing and resolving vehicle issues and ensuring consistent customer satisfaction.

Responsibilities:

• Provide prompt and accurate diagnostic information to dealers to support vehicle repair and customer resolution
• Record case details electronically to assist in quality and manufacturing process improvements
• Manage the timely escalation of aged cases and contact dealers proactively to close cases
• Highlight field visit requirements and escalate issues to the team leader
• Conduct aged case reviews with Field and RTMs to ensure timely fixes and escalate technical, process, or parts-related issues
• Ensure the quality of hotline interactions with dealers and address unnecessary contacts or dealer-level process improvement needs
• Attend product update training and maintain at least Level 4 certification
• Liaise with dealer staff on diagnostics and warranty approvals

Requirements:

• Technical and diagnostic experience with engine management, electronic equipment, and vehicle emissions
• Prior experience with repair processes and technical bulletins
• Experience with vehicle repairs at a master technician level
• Product knowledge and understanding of new model features
• Ability and willingness to travel is ideal
• Possess a valid Level 4 Certified Technician status within the last 3 years is a plus

About the Company:

A well-known global automotive company specialising in innovative vehicle manufacturing. With a focus on customer satisfaction, the company continues to drive excellence in automotive service and support.

Keywords:

テクニカルサポート, 自動車, 診断技術, エンジン管理, 顧客サービス, 求人, 外資系

2090760/001