ITサービスサポート/ IT Service Support

A well-known golf equipment company is seeking an IT Services Support. The selected candidate will provide first-level support, troubleshoot issues, and ensure effective resolution and documentation. This is a contract role.

Responsibilities:

• Answer, evaluate, and prioritise incoming support requests via phone, email, service portal, and in-person
• Create and maintain incidents and service requests in the IT Service Management tool
• Troubleshoot and resolve software, hardware, operating system, and networking issues
• Contribute to the self-help knowledge base and consult it for optimised resolutions
• Escalate unresolved issues to second-level support or other IT teams as per the escalation process
• Maintain inventory of technology assets and assist with procurement of new assets
• Provide basic end-user training and follow up with customers to ensure problem resolution
• Work with third-party vendors to ensure consistent end-user experience and system performance

Requirements:

• Associate degree or above preferred
• 2-3 years of related experience in service/support desk or help desk roles
• More than 2 years of experience in troubleshooting Microsoft Office applications
• Proficient in MS Windows, MS Office, and MAC OS
• Knowledge of Active Directory account management
• Understanding of printer support, including network printer connections and management
• Possess a valid CompTIA A+ Certification preferred
• Native level Japanese; business level English

About the Company:

A leading player in the golf industry, this company is renowned for its innovative and high-performance golf equipment and apparel. With a strong presence in the Japanese market, it combines cutting-edge technology with exceptional design to deliver top-tier products for golf enthusiasts.

Keywords:

ITサービスサポート, サポートデスク, トラブルシューティング, 求人, 外資系

2089960/001