トレーニングプログラムマネージャー/ Training Program Manager

A global IT company is looking for a Knowledge Management and Training Program Manager. The selected applicant will lead the development and management of SOPs, training programs, and operational improvements for Partner Support teams.

Responsibilities:

• Develop SOPs for Partner Support teams to ensure alignment with best practices and compliance standards
• Understand problems, policies, and risks, and translate them into solutions that improve processes and workflows across external teams
• Monitor the effectiveness of resolutions and continually refine processes to improve operational outcomes
• Manage projects and stakeholder meetings, drive discussions to conclusions, and keep programs on track
• Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant impact
• Facilitate tech changes and updates, create and maintain system documentation, and provide training and support to team members
• Work closely with department heads to understand operational needs and incorporate them into SOPs
• Conduct regular audits and process reviews to ensure SOPs are up-to-date and reflect current practices
• Identify and develop individualised and group training plans to address varying needs
• Calibrate and certify in-house and outsourced trainers and subject matter experts
• Conduct continuous training programs to enhance product knowledge and customer service skills
• Develop curriculum for classroom and alternative training, provide feedback for improvements, prepare training materials, administer tests and role-plays, and complete daily reports on training activities

Requirements:

• Bachelor's degree or equivalent
• More than 3 years of operations, training, program, or project management experience, ideally involving SOP development
• Familiarity with executing, contributing to, and creating SOPs
• Excellent written and verbal communication skills
• Ability to collaborate cross-functionally with both tech and non-tech teams
• Professional level Japanese and English
  

Preferred Requirements:

• Experience in commerce or marketplace platforms
• Six Sigma or other process design certifications

About the Company:

An innovative internet technology company that has quickly risen from a small start-up to a global content platform developer. Headquartered in Asia, this company is a true leader in operating creative platforms across the world.

Keywords:

研修, プロジェクト管理, 業務運営, IT, 技術, 外資系

Job Ref: RC0RVK