プログラムマネージャー/ Program Manager

A multinational technology solutions company is looking for a Program Manager. The selected candidate will lead the end-to-end ServiceNow lifecycle, collaborate with stakeholders, and deliver technical and functional solutions to meet business needs. This is a hybrid setup role.

Responsibilities:

• Act as the primary representative of business requirements within IT and delivery teams
• Collaborate with business users, developers, solution architects, and customers to capture, analyse, and validate business processes and functional needs
• Drive the full lifecycle of ServiceNow implementation from requirement gathering to deployment and post-go-live support
• Serve as SME for delivered functionality and provide L3 support insights to production teams
• Proactively manage project risks, escalate issues, and execute mitigation plans with Product Owners
• Create and deliver documentation, including End User Training, Key User Training, and support knowledge base articles
• Collaborate with regional customer transition teams and pre-sales architects to translate deal pipelines into implementation roadmaps
• Partner with Technical Solution Architects to validate deal scope, technical feasibility, and budget alignment
• Develop and maintain project governance artefacts such as milestone plans, RACI, stakeholder communication plans, and risk registers
• Ensure alignment with ITIL v3/4-based Service Delivery processes and coordinate

Requirements:

• More than 8 years of experience in project/program management, business analysis, or solution delivery roles within IT services
• Practical experience delivering ServiceNow projects or similar ITSM/ITOM transformation programs
• Experience in project lifecycle management, change management, and stakeholder management
• Prior work experience with cross-regional teams and Japanese clients
• Strong working knowledge of ITIL v3/v4 frameworks
• Proficient in preparing BRDs, FRDs, user stories, and training materials
• Familiarity & certification with ServiceNow modules like ITSM, CSM, or ITOM
• Fluent level Japanese and English

Benefits:

• Hybrid work model (3 onsite, 2 remote days per week)
• Social insurance, including pension, health, unemployment, and workers' accident compensation
• Defined-contribution pension and property accumulation savings
• Employee group life insurance

About the Company:

Recognised for pioneering technology solutions, this global leader delivers innovative products and services that empower businesses and individuals to achieve more. With a commitment to cutting-edge research, career growth, and a collaborative work environment, it offers exciting opportunities for job hunters seeking dynamic roles in tech and innovation.

Keywords:

サービスナウ, プロジェクト管理, ビジネス分析, 求人, 外資系

Job Ref: S4OJO5