アナリスト/ Analyst

A global entertainment company is looking for an Analyst. The selected candidate will provide frontline technical support, manage incidents and devices, and ensure a consistent, high-quality support experience across channels. This is a contract role.

Responsibilities:

• Provide end-user support via walk-up, phone, remote tools, and desk-side assistance
• Diagnose and resolve hardware, software, identity, and connectivity issues within SLAs
• Create, triage, and manage incidents and service requests in ITSM platforms
• Troubleshoot devices and coordinate repairs with OEM vendors and internal teams
• Install and configure software, drivers, and endpoint settings using deployment tools
• Support identity access, asset lifecycle management, and on-site network needs

Requirements:

• Professional level Japanese and English

About the Company:

A firm with a foreign affiliation. The company's world view and attractions, which were established with unique ideas, are well-liked and attract a large number of tourists from Japan and other countries. As an entertainment corporation, the back office has numerous staff members with various occupations, making it a very diverse and flat environment.

Keywords:

ITサポート、エンドユーザーサポート、サービスデスク、ITSM、デバイス管理、エンターテインメント業界, 求人, 外資系, 大阪 求人

Job Ref: 9LU3EF