テクニカルサポートエンジニア/ Technical Support Engineer

A global software company is seeking a Technical Support Engineer. The selected candidate will deliver solutions, support, and training to ensure customer and partner success.

Responsibilities:

• Diagnose and resolve technical issues related to products
• Manage upgrade services as project lead for customers and partners
• Collaborate with cross-functional teams to troubleshoot and resolve issues
• Communicate effectively with customers and partners to drive success
• Continuously learn and expand knowledge of products and problem-solving techniques
• Train and mentor new support team members

Requirements:

• Bachelor’s degree or above in a technical domain
• 3-5 years of professional experience
• Experience in C# and JavaScript
• Prior experience with Web application development
• Proven experience in SaaS support and application administration
• Knowledge in SQL
• Business level Japanese and English

About the Company:

This leading global technology company specialises in advanced software solutions designed to enhance product development and lifecycle management. With a focus on innovation and collaboration, it empowers businesses across various industries to streamline operations and achieve operational excellence.

Keywords:

ソフトウェア, プログラミング, IT, 技術職, 求人, 外資系

Job Ref: S5YDGS