テクニカルサポートマネージャー/ Technical Support Manager

A multinational software company is looking for a Technical Support Manager. The selected applicant will be responsible for ensuring the satisfaction and success of valued customers.

Responsibilities:

• Serve as the first point of contact for customer inquiries, providing timely and accurate assistance
• Manage and resolve customer issues, demonstrating a commitment to customer satisfaction
• Handle first-line support cases and collaborate with support back-office functions for a timely resolution of customers’ technical issues
• Address compliance concerns and implement necessary solutions, ensuring that customer interactions align with regulatory requirements
• Manage cases related to licensing, ensuring that customers have the appropriate licenses and internal infrastructure for the company's products/services
• Facilitate smooth onboarding processes for new customers in the large and enterprise segment
• Provide training sessions for customers to ensure a smooth onboarding process
• Engage proactively with customers to understand their evolving needs and challenges
• Maintain comprehensive records of customer interactions, feedback, and resolutions

Requirements:

• Bachelor’s degree or equivalent in a relevant field
• Practical experience in a software development or a customer facing role
• Basic understanding of Integrate Development Environments for embedded microcontrollers
• Familiarity in core architectures (Arm and RISC-V)
• Background in C/C++ programming, Real Time operating systems (RTOS)
• Knowledge of build systems (CI/CD) in conjunction with licensing systems and models (client, server, etc.)
• Native level Japanese; fluent level English

About the Company:

Headquartered overseas, this global software company has representation in over 25 countries and delivers first-rate products used widely by businesses across the industrial automation, medical devices, and automotive sectors.

Keywords:

テクニカルサポート, カスタマーサクセス, チームリーダー, ソフトウェア開発, 求人, 外資系

2039410/001