ソフトウェアサポートスペシャリスト/ Software Support Specialist
給与 ¥5,000,000 - ¥6,000,000 per annum
担当コンサルタント Mark Steward
掲載日 2019/02/06 2019-02-062019-04-07 it Osaka JP JPY 5000000 6000000 6000000 YEAR Robert Walters https://www.robertwalters.co.jp
A multinational software solution provider is recruiting for a Software Support Specialist with a background in fashion design using software. The ideal candidate should be a great team player, an avid user of the company’s software products and has an excellent command of English.
About the Company:
A technology company responsible for a number of innovative software solutions, this company services a number of clients across industries including automotive, fashion, and furniture amongst others. With a worldwide network and decades of experience, this company continue to be a global leader.
大阪, IT企業, ソフトウェア, カスタマーサポート, ITサポート, インダストリアル
- Deliver the highest level of response to our customer’s service requests by phone and internet, respecting the customer contract
- Troubleshoot, isolate problems on SW solutions and between OS and the company proprietary software or peripherals
- Resolve problems remotely and determine critical cases to escalate to level 2
- Follow service request until the final resolution
- Assist with installation of the company’s software solutions
- Log all service calls and daily activities into the service monitoring software
- 2-year degree in fashion design
- 3+ years’ experience in the fashion industry
- Knowledge of the fashion industry processes: style, pattern design, textile design, etc.
- Competency with Microsoft Office products
- High business level proficiency in English