テクニカルサポートエンジニア/ Technical Support Engineer
給与 ¥4,000,000 - ¥6,000,000 per annum
担当コンサルタント Paul Lee
掲載日 2018/09/04 2018-09-042018-10-08 it 3-12-18 Shibuya, Shibuya-ku Tokyo, 150-0002 Robert Walters
A global digital solutions provider is now seeking a Technical Support Engineer with experience working for a call center. This role is responsible for troubleshooting for complex product issues pertaining to installation, upgrades and network problems.
- Offer customer support via telephone, email and live chat
- Handle customer inquiries in a timely manner
- Identify areas of improvement in complex customer issues and take corrective actions
- Work with management to provide feedback to improve products’ vision for customers’ business success
- Gather information and document customer issues through the CRM system
- Provide assistance to the issuance process of products
- Bachelor’s degree
- 1+ year’s experience in a call center
About the Company:
A global digital solutions provider with services ranging from encryption to SSL, this company has been awarded some of the most illustrious honors in the IT industry.
神奈川, IoT, IT企業, エンジニア, プログラミング, システム, テクニカルサポート, カスタマーサポート