Lead Technical Support Engineer/リードテクニカルサポートエンジニア
給与 ¥10500000 per annum
担当コンサルタント Madhuri Srinivasa
An excellent IT role has arisen at a global IT security business. The company is seeking a Lead Technical Support Engineer with strong technical knowledge and the ability to handle escalated calls while using good judgement to make sound recommendations. This position is responsible for utilizing specific software tools to resolve customer issues while leading a small team of 3-4 people.
- Serve as a customer ambassador; strive to create a positive customer experience
- Resolve technical problems and deliver a unique customer experience
- Handle customer complaints and escalations (via phone, email, remote desktop)
- Lead a team of 3-4 people
- Learn and utilize specific software tools and problem-solving strategies to resolve customer issues
- Strong technical knowledge and understanding of IT security concepts
- Excellent verbal and written communication skills
- Ability to handle escalated calls
- Advanced computer skills plus 4 years’ (Level 1) or 7+ years’ (Level 2) experience including but not limited to Linux, Unix, Postfix, DNS, BIND, networking, network security, Apache, Squid, SQL, Proxies, etc.
- Bilingual Japanese and English – reading, writing, speaking, listening
- A bachelor’s degree in computer science or equivalent work experience
About the Company:
An IT security business headquartered overseas with a broad global reach offering comprehensive products and services in encryption, email, web, and network security. Since its establishment they have grown to accommodate millions of users in over 150 countries. Candidates who join this firm will have the opportunity to work alongside some of the best talent in the industry.
コンピューターサイエンス, ソフトウェア, カスタマーサービス, ヘルプデスク