Technical Support Specialist/テクニカルサポートスペシャリスト
給与 ¥7000000 per annum
担当コンサルタント Ayami Oe
An international software group is searching for an experienced customer service professional. As a Technical Support Specialist, you will support enterprise customers with installations and troubleshooting through phone, email and other methods.
- Work with enterprise customers of the company’s server and core server products; assist with post sales installation and set up tasks
- Apply in-depth engaged diagnostic technical troubleshooting skills to identify customer issues and perform root cause analysis; apply a mixture of system, database and application knowledge toward troubleshooting and resolving critical and complex issues
- Effectively communicate with customers via email, phone and other electronic methods to ensure effective use of company products; maintain excellent relationships with company customers by applying superb customer service and technical skills
- Collaborate and consult with select clients to implement successful server launches and resolve highly complex technical issues associated with deployment
- Bachelor’s degree with a technical or quantitative major
- Experience in customer service or supporting enterprise mission-critical applications
- An ability to multi-task and handle frequent interruptions
About the Company:
An international software company specialising in data solutions for businesses, this organization has continued to expand in its years of operation. Now with thousands of employees and a number of dedicated customers, this company is set for further success.
ソフトウェア, ソフトウェアカンパニー, ITサポート