マーケティングIT/ Marketing IT
給与 Negotiable based on experience
担当コンサルタント Natalie Bown
掲載日 2019/03/07 2019-03-072019-04-06 it Tokyo JP JPY 3000 3000 3000 HOUR Robert Walters https://www.robertwalters.co.jp
A top cloud services company is searching for a Marketing IT professional. This position will be responsible for serving on the helpdesk team to provide a variety of customer support. This is a long-term temporary position with the potential to become permanent.
- Manage the helpdesk ticket queue and provide world class support
- Work with tier 2 and 3 support levels, escalate tickets to appropriate teams, and report issues for escalation
- Confirm status of open cases and communicate with customers
- Carry out follow-up with customers to ensure satisfaction with recent cases
- Provide training to new hires regarding system use and company policies
- Troubleshoot PC, Servers, and Mac hardware
- 1+ years of successful helpdesk experience
- Experience in helpdesk ticketing systems and ACD phone environments
- Troubleshooting abilities for desktops, laptops, printers, scanners, macs, and servers
- Intermediate or higher troubleshooting skills for Windows XP, Mac OS, Ubuntu, MS Office Suite, Blackberry, VPN, Antivirus, Spyware, etc.
- Understanding of TCP/IP, OSI model, cluster technologies, RAID, SAN, etc.
About the Company:
A worldwide leader in cloud based internet solutions, this company operates one of the world’s largest distributed computing networks. Having provided services to many of the biggest names on the internet, this organization continues to be a leader in the digital space.
長期派遣, 紹介予定派遣, IT企業, エンジニア, プログラミング, システム