This position will be working with a new 100-million USD account that the company has won in Tokyo, and you will be based in the client’s office. The candidate who enters this role will be responsible for operational excellence of the managed services assuring a reliable, responsive and secure operations.

Responsibilities:

• Implement processes for monitoring/ alerting, systems maintenance, capacity management, change control, applications processing, communication, network, and security services, production and test environments and others solutions as deemed necessary
• Build process for rapid problem detection and resolution, including escalation policies.
• Provide leadership and guidance to project & delivery teams during the pre-sales, design and implementation process
• Lead cross-functional, multi-cultural, geographically dispersed teams
• Establish departmental and personal objectives for the team members and provide measurable results against the established objectives
• Drive the creation of software, tools, and methodology to ensure ongoing efficiency enhancements for the delivery of Managed Services operation
• Set up and define processes, procedures, SLAs, touch points, accountability boundaries for Managed Services in a manner that will allow replica MS implementations with other MSO’s and providers

Requirements:

• Bachelor’s degree
• Business level fluency in English
• 10+ years’ experience in OSS/BSS field with a major software vendor or telecom company
• 5+ years’ experience in launching or managing OSS/BSS support/operations/managed services of large scale
• Understanding in application software implementation and expertise in applying technology to meet customer needs
• IT networking or telecommunications experience
• Knowledge of the software development lifecycle
• In-depth knowledge of OSS/BSS support/operations/managed services across all tiers, techniques, methods, processes, and practices

About the Company:

This global American consulting company offers digitalization and virtualization to clients of all sizes to accelerate mission-critical operations, facilitate innovative business models and deploy new, revenue-generating services.

They partner with some of the largest consulting companies in Japan, and they have clients in various sectors e.g. telecommunications, entertainment, smart cities, utilities, finance etc. They provide digital solutions for some of the largest companies.

Keywords:

IT企業, エンジニア, プログラミング, システム

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