ディレクター、クライアントサービスマネージメント/ Director, Client Service Mgmt.
給与 Negotiable based on experienceFULL_TIME
担当コンサルタント Jaime Yamanaka
掲載日 2018/11/05 2018-11-052019-01-01 financial-services 3-12-18 Shibuya, Shibuya-ku Tokyo, 150-0002
A leading global investment management firm is looking to hire a Director of Client Service Management. In this role you will lead the Client Service Management team to ensure clients’ operational needs are understood and aligned with the operational teams across the company.
- Lead client service management in Japan, including all functions and management of the people in the team
- Work closely with the global business operations teams to implement a consistent, scalable, and controllable service model
- Own and evolve the core operational service offering in partnership with operational groups across the firm and key third-party providers
- Establish and measure client service benchmarks
- Focus on sustaining the highest level of client service
- 12+ years’ experience in the asset management industry
- Leadership experience managing operational and/or service oriented teams
- Experience dealing with clients and associated operational risk matters
- Excellent interpersonal, communication, presentation, and relationship building skills
- Fluency in Japanese; proficiency in English
About the Company:
An international financial services and investment management organization, this company has a strong worldwide presence. A multinational leader in asset management, this company is responsible for a large quantity of assets entrusted by clients in all corners of the globe.
金融, 金融業, 銀行, 投資銀行, 投資, インベストメント, 信託, ファイナンス, アセットマネージメント, 資産管理, 経営, ビジネス, エグゼクティブ,