クライアントサービスアシスタントマネージャー/ Client Service Assistant manager
給与 Negotiable based on experience
担当コンサルタント Fuyuki Samejima
掲載日 2018/12/14 2018-12-142019-02-12 financial-services 3-12-18 Shibuya, Shibuya-ku Tokyo, 150-0002 Robert Walters https://www.robertwalters.co.jp https://www.robertwalters.co.jp/content/dam/robert-walters/global/images/logos/web-logos/logo.gif
A widely respected financial company is looking for a new Client Service Assistant Manager. The individual in this role will support client services in regards to global liquid cash management. This is a great chance to advance your career in finance with a top company.
- Provide excellent services for clients in compliance with company guidelines mainly via telephone and email such as account maintenance, payments, general online banking inquires, troubleshooting, claims, etc.
- Maintain a detailed banking knowledge make effective use of risk management controls
- Make use of service recovery skills in order to resolve concerns in a timely manner which avoids repeat occurrences
- Actively explore opportunities to expand the company’s business by maintaining good relationships with clients
- Work with various product teams to contribute to the development of the best possible client service strategy and global liquid cash management products
- Cooperate closely with the sales, implementation and integration teams in order to keep pace with the clients’ evolving challenges and requirements
- Ensure compliance to all rules and regulations relevant to the business
- 5+ years’ of banking experience including customer service and call centre experience
- Experience in payments and cash management with the ability to identify client needs and requirements
- Experience working with local and global stakeholders
- Team management experience in a multi-cultural environment
- Detailed understanding of risk management and risk mitigation
- Native level Japanese; business level English (written and spoken)
About the Company:
A long-standing financial institution with over 150 years of history, this company operates a multinational network of tens of thousands of employees and provides a variety of banking services to corporations and individuals around the world.
金融, 金融業, 銀行, 投資銀行,ファイナンス, カスタマーサービス, カスタマーサポート