カスタマーサクセスマネージャー/ Customer Success
給与 ¥8,000,000 - ¥11,000,000 per annum
担当コンサルタント Trevor Neman
掲載日 2019/02/07 2019-02-072019-04-08 it Tokyo JP JPY 8000000 11000000 11000000 YEAR Robert Walters https://www.robertwalters.co.jp
A large cyber security company is looking to hire a Customer Success Manager. The candidate who enters this role will act as an advisor to the company’s clients to ensure they get the most from the company’s security solutions.
- Drive adoption of solution with the assigned accounts
- Work with sales engineers to support a seamless customer on-boarding process
- Work with customers to design their security strategy
- Support the sales team in customer renewals and prioritising related resources
- Monitor adoption rates of assigned accounts, provide insight to customers, and communicate to the sales and marketing teams.
- Identify potential issues within the accounts and work with the business to resolve them
- Experience in customer-facing roles
- Troubleshooting ability
About the Company:
A specialized multinational cyber security company that has quickly established a presence as an industry leader since it was founded less than 10 years ago.
カスタマーサポート, カスタマーサービス, 経営, ビジネス, 営業, セールス, IT企業