カスタマーサービス/ Customer Service

A renowned biotechnology company is looking for a Customer Service professional. The selected candidate will manage order fulfillment, logistics coordination, and administrative operations to ensure smooth business support in Japan.

Responsibilities:

• Coordinate with General Manager, HQ, and internal teams to support business operations
• Manage customer service processes including import coordination and on-time domestic delivery
• Oversee order processing and delivery management systems
• Plan and manage export shipping schedules with accurate documentation and stakeholder communication
• Monitor inventory levels and ensure efficient distribution across Japan
• Handle administrative functions including HR, procurement, finance, compliance, and office operations

Requirements:

• Experience in supply chain, import/export and domestic businesses, and customer service
• Proficient in Navision or the equivalent ERP system
• Skilled in MS Office Suite
• Skilled in AI/RPA tools
• Fluent level written and spoke English and Japanese

About the Company:

Based overseas, this biotechnology company specialises in the field of natural solutions. Working in a variety of fields such as food products and pharmaceuticals, this company prides itself on its efforts in achieving high quality standards.

Keywords:

カスタマーサービス, サポート, コミュニケーション, 接客, 外資系

Job Ref: MQ508F