コールセンターマネージャー/ Call Centre Manager

A renowned hospitality and lifestyle services company is looking for a Call Centre Manager. The selected candidate will lead contact center operations, drive sales performance, improve service quality, and manage key stakeholder relationships.

Responsibilities:

• Drive sales performance against targets and KPIs
• Develop strategies to meet and exceed revenue goals
• Monitor contact center performance and service quality
• Enforce compliance with company policies and procedures
• Oversee daily operations and team efficiency
• Build strong relationships with internal and external stakeholders

Requirements:

• Experience in online sales
• Prior experience with CRM and engagement platforms for seamless customer journey management
• Proven experience in delivering online sales across multiple customer contact channels (phone, email, web / live chat, and social media)
• Background in channel sales strategies
• Proven success in meeting or exceeding sales targets in a dynamic environment
• Professional level English; fluent level reading, spoken, and written Japanese

Preferred requirements:

• Experience with CRM platforms

About the Company:

A company offering a range of services and experiences designed to support customer lifestyle and recreational needs. It focuses on delivering convenient and enjoyable solutions across hospitality and related service areas.

Keywords:

カスタマーサービス, サポート, コミュニケーション, 接客, 求人, 外資系

Job Ref: O4N35Y