カスタマーサービス担当/ Customer Service Representative

A multinational power management company is looking for a Customer Service Representative. The selected applicant will provide high-quality customer service by managing sales orders, deliveries, warranty claims, and customer enquiries. This is a temp role.

Responsibilities:

• Provide superior customer service to internal and external customers related to sales orders and general enquiries
• Manage end-to-end order administration, including order processing and order acknowledgement within the agreed cycle time
• Ensure order accuracy and proactively update customers on open order status via phone and email
• Follow up on deliveries to ensure on-time delivery as promised
• Prepare and manage shipping documents required for customs clearance
• Handle warranty order processing and manage warranty claims
• Support RMA matters and coordinate with customers, warehouse, and technical teams
• Collaborate with sales, service, technical, and other internal support functions to resolve or escalate customer issues and concerns

Requirements:

• 3-5 years related work experience
• Proficient in MS Office 365 and SAP
• Strong communication and interpersonal skills
• Exceptional attention to detail and accuracy
• Fluent level Japanese; proficient in reading and writing English

Preferred Requirements:

• Business level English

About the Company:

A multinational power management company, this organisation provides electrical, mechanical and hydraulic power solutions to a wide variety of customers across the globe. With employees numbering in the tens of thousands, this company is a truly connected worldwide enterprise.

Keywords:

サポート, エネルギー, 公益事業, 外資系

Job Ref: C4X8S2