カスタマーサービススーパーバイザー/ Customer Service Supervisor

A renowned logistics company is looking for a Customer Service Supervisor. The selected candidate will lead and develop an inbound customer service team while ensuring service excellence, operational efficiency, and compliance with standards. This is a hybrid role.

Responsibilities:

• Oversee daily operations of the inbound customer service team to ensure balanced workloads and optimal system use
• Maintain high customer service standards and ensure consistent, appropriate handling of customer inquiries
• Monitor team performance, provide coaching, and support team leaders and staff
• Lead training, onboarding, and continuous development aligned with SOPs and system updates
• Manage recruitment, feedback sessions, performance reviews, and annual appraisals
• Promote workplace health and safety by fostering safe practices and reporting incidents and hazards

Requirements:

• Understanding of the Transportation industry and especially of the Japanese Import regulation and processes
• Proficient in written and spoken English and Japanese

About the Company:

An international provider of logistics solutions, this organisation offers a range of supply chain and transportation services to clients across the globe in the pharmaceutical and healthcare industries.

Keywords:

カスタマーサービス, サポート, コミュニケーション, 接客, 求人, 外資系

Job Ref: QW1T4I