カスタマーサービスアナリスト/ Customer Service Analyst

A global healthcare solutions company is looking for a Customer Service Analyst. The selected candidate will manage and resolve customer inquiries, disputes, and process improvements across multiple systems.

Responsibilities:

• Handle inbound customer calls and emails regarding order, delivery, or invoice issues
• Investigate complaints to identify root causes and assign the appropriate team
• Process and escalate disputes using Salesforce
• Create and approve credits within SAP ERP (ECC, S4HANA)
• Update internal stakeholders on issue status and progress
• Develop SOPs, train new members, and participate in local/global process improvement projects

Requirements:

• More than 8 years of experience in relevant departments such as customer service, billing, logistics, sales or complaints management role
• Experience with SFDC (Salesforce.com)
• Prior experience with SAP (either ECC or ideally S4HANNA version)
• Proficient in MS Excel
• Skilled in Salesforce CRM, various ERP systems, various reporting systems
• Professional level Japanese

Preferred requirements:

• Experience of company separation, acquisition, spin off, divestment
• Prior experience of ERP deployment highly desirable

About the Company:

A global leader in healthcare solutions dedicated to advancing patient care through innovative medical technologies. The company delivers a broad range of trusted products and services to support healthcare professionals across hospitals, clinics, and specialised care settings.

Keywords:

カスタマーサービス, サポート, コミュニケーション, 接客, 求人, 外資系

Job Ref: 919FDW