Customer Service Director

A renowned luxury goods company is looking for a Customer Service Director. The selected candidate will lead and enhance the customer service operations while ensuring alignment with brand strategy.

Responsibilities:

• Develop and implement Customer Service strategy and action plans
• Prepare budgets, forecasts, and performance reports, and take necessary actions
• Manage Customer Service expenses and capital spending within budget
• Build and maintain strong relationships with Brand and implement collaborative projects
• Coach, guide, and evaluate Customer Service employees to achieve objectives
• Ensure high-quality and efficient customer support and after-sales services

Requirements:

• Experience in project management, factory management, people management
• Prior experience in luxury business
• Proven experience working abroad is ideal
• Understanding of repair, customer service, manufacturing
• Business level Japanese and English

About the Company:

A luxury goods company commanding a number of prestigious brands. This company is represented among the largest and most successful luxury goods retailers in the world. This company has international reach through both retail stores and online services and has hundreds of thousands of employees worldwide.

Keywords:

カスタマーサービス, サポート, コミュニケーション, 接客, 求人, 外資系

Job Ref: D3TT2A