カスタマーサービス担当者/ Customer Service Representative

A leading international chemical and polymer manufacturer is seeking a Customer Service Representative. The selected candidate will manage end-to-end order processing, shipping coordination, and customer communication to ensure smooth delivery operations.

Responsibilities:

• Manage daily order processing, shipment scheduling, and coordination with logistics partners
• Handle export and import documentation, ensuring compliance with international regulations
• Update and maintain customer, product, and logistics data in internal systems and reports
• Collaborate with global and regional teams including supply, sales, and quality assurance
• Act as the main contact for customer inquiries and logistics-related claims
• Support process improvements to enhance service efficiency and accuracy

Requirements:

• Bachelor’s degree or above
• More than 3 years of experience in customer service
• Experience in export area
• Understanding in international trade, rules and compliance requirements
• Familiarity with daily import/export/domestic process and documentation
• Knowledge in product, inventory, customers, logistic arrangement process
• Proficient in MS Office Suite
• Knowledge of SAP, CRM and other relevant tools
• Fluent level Japanese; proficient in English

About the Company:

An international chemical and polymer manufacturer that services a diverse market across the globe. With over 70 locations, this enterprise is committed to providing excellent and innovative solutions in the market.

Keywords:

カスタマーサービス, サポート, コミュニケーション, 接客, 求人, 外資系

Job Ref: GHK25L