クライアントサービススーパーバイザー/ Client Services Supervisor

An international finacial company is seeking a Client Services Supervisor. The selected candidate will oversee client inquiries and issue resolution, ensuring client satisfaction.

Responsibilities:

• Field and respond to client inquiries and escalated issues, acting as the primary contact for key clients
• Collaborate with internal teams to prioritise client requests, deliverables, and issue resolutions
• Manage assigned client relationships and accounts to enhance client satisfaction
• Ensure compliance with established procedures, controls, and best practices
• Supervise daily team activities to ensure timely and accurate handling of inquiries and deliverables
• Maintain updated and archived client documentation
• Provide oversight of products, services, and key deliverables for clients
• Supervise and support team members, offering ongoing feedback and coaching for performance improvement
• Participate in the interview and selection process, assisting new staff in job-specific tasks

Requirements:

• Bachelor’s degree or above
• 3-5 years of experience in the financial industry (client servicing environment is a plus)
• Proficient in MS Office Suite
• Understanding of fund services is a plus
• Proficient in written and spoken Japanese and English

About the Company:

Based in the United States, this company is one of leading private investment banking organisations across the globe. Its solutions and thought leadership benefitted a variety of clients for almost two centuries.

Keywords:

金融, 金融業, 銀行, 投資,ファイナンス, 求人, 外資系

2067280/001