ゲストサービスマネージャー / Guest Service Manager

A global sports apparel and equipment manufacturer is seeking a Guest Service Manager. The role involves leading guest experience improvements and managing guest inquiries and team performance.

Responsibilities:

• Lead the adaptation of global standards to local guest service framework
• Develop strategies to exceed industry service benchmarks
• Utilise guest feedback to create actionable insights
• Monitor and enforce guest experience standards and KPIs
• Collaborate with IT and logistics to resolve fulfilment and post-purchase issues
• Manage daily operations of the Guest Experience Team

Requirements:

• More than 5 years of experience in customer-focused setting
• More than 2 years of experience in management
• Experience with Zendesk, Salesforce, Shopify, and SAP is preferred
• Skilled in MS Office Suite is ideal
• Business level reading verbal, and written English; fluent level reading, verbal, and written Japanese

Benefits:

• Annual salary review and bonus
• Retirement and contribution plans
• Transportation allowance
• Social insurance
• Employee discounts
• Housing and accommodation discounts
• Discounts on sports clubs, health services, and various leisure facilities

About the Company:

A leading manufacturer and retailer of premier sports apparel and equipment. This company commands some of the world’s most beloved high-end outdoor and athletic brands. The brands associated with the company are immediately recognisable to mountain runners, winter sports fanatics, and extreme sports enthusiasts.

Keywords:

カスタマーサービス, サポート, コミュニケーション, 接客, 求人, 外資系

2094320/001